Aloha Wellness Closed Now Operating as Matrix Rehab in Whalley Surrey

Services/Products

Massage Parlour

Deep Tissue Massage

Aloha Wellness Closed Now Operating as Matrix Rehab

$60

Unverified Business

Hot Stone Massage

Aloha Wellness Closed Now Operating as Matrix Rehab

$90

Unverified Business

Aromatherapy Massage

Aloha Wellness Closed Now Operating as Matrix Rehab

$75

Unverified Business

Swedish Massage

Aloha Wellness Closed Now Operating as Matrix Rehab

$70

Unverified Business

Pregnancy Massage

Aloha Wellness Closed Now Operating as Matrix Rehab

$85

Unverified Business

Classic Massage

Aloha Wellness Closed Now Operating as Matrix Rehab

$100

Unverified Business

Therapeutic Massage

Aloha Wellness Closed Now Operating as Matrix Rehab

$100

Unverified Business

Reflexology

Aloha Wellness Closed Now Operating as Matrix Rehab

$100

Unverified Business

Sports Massage

Aloha Wellness Closed Now Operating as Matrix Rehab

$100

Unverified Business

Trigger-Point-Therapy

Aloha Wellness Closed Now Operating as Matrix Rehab

$100

Unverified Business

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Aloha Wellness Closed Now Operating as Matrix Rehab

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Reviews (35)

This was my first time going to Aloha Wellness to try out their massage therapy. Very great and accommodating staff, starting from their receptionists to their RMT. I worked as a nurse so you can imagine the back pains we get. The RMT took her time to know what my problem areas are and made sure I was feeling comfortable and relaxed during my session.
Great staff and treatments! I think this will be my go-to place!

3 years ago

karla buena

Google Review

(5)

Receptionist and RMT's are very welcoming and approachable. Clean and tidy facility. My RMT took her time and focused on my lower back, as a first time mom, this is an issue for me. Amazing service, would definitely come back!

3 years ago

Rose Borce

Google Review

(5)

Today was my first visit in Aloha Wellness for a massage therapy. I must say this is now my new favourite place to get my massage. The place is spotless clean, the receptionist is very friendly and accommodating and helped me settled my intake forms with insurance information etc. The RMT was superb! Not only is she very competent, she also took time to give me tips in order to strengthen my areas/muscles of weakness. She frequently checks if I'm okay as well. My whole experience in Aloha wellness is very pleasant. Will be checking my next availability to book for my next massage!

3 years ago

Marinelle Ann

Google Review

(5)

Amazing service, very clean facility, and such friendly staff! I've been doing both physio and (full body) RMT sessions and feel so relieved. I was in a car accident and was feeling a lot of muscle pain and stress in my upper body and their treatment had really helped with my recovery.

3 years ago

Dave Hartyman

Google Review

(1)

Physio receipts issued without licence registration information required by insurance, had to ask for info from receptionist, who misunderstood that it was for RMT, much confusion as receptionist not focused on listening to client, much interrupting (though every time I came she asked if I was coming from work/finished work…)

Receptionist had to get a RMT to understand the problem, who then blamed the “Jane app”, trying to distract from problem talking about having worked in Ontario, no apology offered, much confusion & unnecessary weirdness.
I had already been added to their employees’ text chat group in Philipino language during the holidays, so noticed already their communication is off
Never again

3 years ago

‹ ›

Alyssa Rodrigo

Google Review

(5)

3 years ago

karla buena

Google Review

(5)

3 years ago

Rose Borce

Google Review

(5)

3 years ago

Marinelle Ann

Google Review

(5)

3 years ago

Dave Hartyman

Google Review

(1)

3 years ago

‹ ›

Frequently asked questions

Have something to know? Check here if you have any questions about us.

What massage and therapy services does Matrix Rehab offer at the Whalley clinic?

Matrix Rehab in Whalley provides a range of massage therapy and related rehabilitation services designed to relieve pain and restore function. The clinic features licensed massage therapists who focus on targeted bodywork, relaxation, and injury rehab, alongside guidance for postural issues and movement education. Clients can expect tailored sessions, compatible with insurance where applicable, as part of a broader wellness plan. Treatments may include full-body or targeted work based on individual assessment and goals.

What do clients say about the facility and staff at Matrix Rehab?

Client feedback consistently highlights a clean, welcoming environment and approachable staff at the Whalley location. Reviewers note that reception and RMTs are friendly, professional, and attentive to schedules, intake forms, and insurance details. Several accounts mention thorough care, with therapists taking time to understand problem areas and ensure comfort throughout sessions. Positive experiences emphasize cleanliness, punctuality, and a supportive atmosphere that fosters relaxation as well as effective treatment outcomes.

What should first-time visitors expect during their initial visit?

New clients at Matrix Rehab can expect a structured intake process to understand medical history, current symptoms, and wellness goals. Front-desk teams assist with insurance information and appointment forms, ensuring a smooth check-in. An assessment by the massage therapist follows, identifying target areas and setting a personalized plan. The session blends relief-focused techniques with education on self-care, posture, and stretches to support ongoing improvement between visits.

Is Matrix Rehab suitable for back pain and post-accident rehab?

Back pain is a common focus, with therapists tailoring techniques to relieve muscle tension and restore mobility. Reviews mention relief after sessions and targeted work on the upper and lower back. The clinic also supports post-accident rehabilitation by combining manual therapy with guidance on movement, strengthening, and gradual return to activity. Insurance coverage is generally available for eligible therapies, making it a practical option for ongoing recovery and pain management.

What makes the therapists effective in pain relief and rehabilitation?

Therapists at Matrix Rehab are described as attentive and thorough, taking time to identify problem areas before delivering treatment. Reviews credit skilled hands, detailed explanations, and practical tips for strengthening and prevention. Sessions emphasize personalized plans, regular reassessment, and patient comfort, alongside education about posture and functional movements. The combination of manual therapy, guidance, and goal-setting contributes to noticeable improvements in mobility, reduced tension, and a clearer path toward recovery.

How are insurance, receipts, and billing handled?

Insurance processing is supported by the front desk, with typical receipts and documentation provided for eligible sessions. While staff strive for accuracy, some reviews note occasional misunderstandings around insurance details. Clients are encouraged to verify coverage and keep personal records. Clear communication about treatment codes and dates helps ensure smooth reimbursement. Matrix Rehab aims to streamline billing by clarifying requirements early, reducing delays and improving the overall experience for ongoing therapy.

What is the atmosphere like in the clinic?

The Whalley clinic is frequently described as clean, quiet, and welcoming, with a focus on client comfort. Reviewers highlight punctual scheduling, professional reception, and a relaxing treatment setting that supports stress relief. The environment combines privacy with practical care, ensuring each visit feels personal. For many clients, the combination of a neat facility, courteous staff, and supportive therapists creates a positive space for healing and sustainable well-being.

Has the clinic rebranded, and what does that mean for patients?

Matrix Rehab operates as the successor of Aloha Wellness, retaining established care while introducing new branding and expanded services. Patients can expect continuity in qualified therapists, personalized plans, and convenient access at 10517 King George Blvd in Surrey, BC, with enhanced scheduling and client communication. The rebrand signals ongoing commitment to wellness while preserving trusted relationships, ensuring a seamless transition for returning clients and new visitors seeking reliable therapeutic support.

How do clients book and what availability exists?

Booking options accommodate varied schedules, with online and phone-based reservations typically offered. Reviews indicate that the clinic respects appointment times, with efficient check-ins and flexible rescheduling when needed. Availability for therapeutic sessions includes massage therapy and related services, with the aim of fitting into daily routines. Prospective clients are encouraged to book in advance, confirm treatment focus, and coordinate with insurance and billing details to prevent delays.

What should someone bring for their first visit?

First-time visitors should bring government photo ID and any relevant insurance cards, along with a list of medications and prior treatments if available. Bringing medical referrals or notes can support therapists in tailoring the plan. Arriving a few minutes early helps complete intake forms and acclimate to the treatment space. While not required, clients may also bring comfortable clothing and a list of goals to guide sessions toward meaningful outcomes.