*Update* two months after going back and forth to get my $400 back for the awful appointment and results (pictured below), and having to go spend another 300 to get it fixed, Blue Gemini has ghosted me. I gave them every opportunity as a ‘professional’ Salon, to make this right, they didn’t. I ended up having to dispute it with my bank.
They do not hold themselves accountable for their service or work, when it is not favourable. And they will treat you like garbage if you’re not satisfied. (As you can see as they do not reach out to customers who have had a bad experience but are perfectly happy to reply to others) Please go through their review, and not just the ones they get friends and family to write. Go anywhere else and save the headache
I made an appointment for Thursday with and event on Friday. I do love this place enough to drive an hour both ways to come here. My appt got moved from 4:30 to 5pm, which I was okay with. I didn’t go in asking anything specific, but at the beginning of the appointment I asked to just to start going lighter, and to blend my bangs into the rest of my hair. I gave my stylist free range to do what she thought was best. At 7:50, I was told that due to closing, I would need to come back tomorrow to complete my appointment. Again driving 2 hours total. I ended up leaving the appointment with wet hair, in -25, and no cut. I requested contact from a manager within 10 minutes of leaving the salon and the next day I called to speak with one again. After getting in elsewhere do have my hair completed in the timeframe I needed, and once it was dry, the color looked great, on everything except the front half pf my head, noticeably so, after paying almost 400. I delayed and debating even bothering with a review, but after receiving a call and having a conversation with the manager, I was only given “we were going to offer you a treatment had you come for the haircut” and an “I’m sorry”, as well as explaining to be that she had to get to her second job so they couldn't stay to complete the service.
I reached out directly to another stylist there that I've seen a few times, to see if she could help at least fix the color, and I'd pay again, but was told due to policy, I would have to rebook with the original stylist, which I understand is fair, but I tried to go through all my options.
Overall, so disappointed. I’ve gotten wonderful work done here, the quality of the salon is superb. Just very very disappointed with my last visits results, and how no effort was made to rectify it. Extremely sad with the timing for this to happen falling on such an important day for me.
Update! After 3 weeks of me reaching out via phone and email for a resolution, I have been ghosted by the salon. So I am changing my 3 star to 1. Incredibly unprofessional of a place that’s considered so high end. If you’re not the wife of a famous hockey player, they really don’t care about you.
2 years ago