Me & my friends have been a loyal customer of Almond Nails Plessis for quite some time now, and I’ve always had great experiences - especially with Sarah. Every time I went to her, my nails turned out absolutely stunning as she understood exactly what I wanted without me even needing to explain much.
However, yesterday experience has left me extremely disappointed and frankly, upset. When I came I was assigned to Nandini & from the start, it was not a pleasant experience. When she was filing them my nails were hot, and they hurt to the point that it was a bodily reaction to retreat my hands.
But the worst part was the design. The quality of her artwork was shockingly poor. I kept showing my friends throughout the appointment just to make sure I wasn’t overreacting - and every time, she confirmed I wasn’t being unreasonable. So, I politely asked her to redo the designs. Unlike my friend’s nail artist, Jessica, who was patient and so so kind, Nandini visibly showed her annoyance and even said, “Even if I redraw them, they’ll look the same as now.” I was honestly speechless.
And to top it all off, I was charged an extra $15 because, according to her, the price she initially quoted was based on how long she thought it would take - but it took longer because I “asked her to redraw multiple times”. Apparently, that was my fault. So essentially, I had to pay more because she didn’t deliver acceptable work the first time? Mind you, I asked from the start if she thinks she can do yhe design, if not I’m very open to changing design. I don’t even know what to say to that. Should I have just accepted bad work and called it a day?
In the end, I paid over $120 and still tipped her, but I walked out feeling so frustrated and upset. Her attitude throughout the appointment was unbelievable - as if I was the one being unreasonable for simply asking for something that looked decent.
Later, I found out my other friend actually went to Almond a week before me - and guess what? She had Nandini too. Her experience was equally bad. Her simple cat-eye gel nails came out bumpy, uneven, and crooked. At least I paid extra to have my nails brought to a somewhat acceptable level - she didn’t even get that.
I’ve always loved Almond Nails on Plessis & I constantly refer friends there. But this huge discrepancy in skill and attitude among the nail techs is honestly alarming. Now it’s starting to feel like a gamble every time I come in. The nail techs who have consistently delivered both great service and great results in our experience are: Sarah, Chloe, Tracy, Jessica, and Oksana. They’re absolutely absolutely amazing.
After this, I feel like I have to double-check who I book with every time - which is frustrating, because I used to trust this place without thinking twice.
1 year ago