Saddletowne YMCA in Martindale NE Calgary

Services/Products

Fitness Training

Personal Training

Saddletowne YMCA

$2,000

Unverified Business

Strength Training

Saddletowne YMCA

$2,000

Unverified Business

Cardio Training

Saddletowne YMCA

$2,000

Unverified Business

Bodyweight Training

Saddletowne YMCA

$2,000

Unverified Business

Weight Loss Programs

Saddletowne YMCA

$2,000

Unverified Business

Senior Fitness Programs

Saddletowne YMCA

$2,000

Unverified Business

Online/Virtual Training Sessions

Saddletowne YMCA

$2,000

Unverified Business

Functional Training

Saddletowne YMCA

$2,000

Unverified Business

Sports Training

Saddletowne YMCA

$2,000

Unverified Business

CrossFit Training

Saddletowne YMCA

$2,000

Unverified Business

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Saddletowne YMCA

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Reviews (745)

The YMCA is an incredible place, and I especially want to highlight the front desk staff—they are absolutely amazing! Every time I walk in, I’m greeted with a warm smile and genuine professionalism. It sets such a positive tone for the day.

A special shoutout to the front desk supervisor—I believe her name is Anmol. She is truly outstanding! Always ready and willing to help, she greets everyone with a beautiful smile and makes you feel welcomed and valued as a member. Her kindness and leadership shine through.

Thank you, YMCA, for creating such a positive, supportive environment. You've helped reduce our stress and added uplifting energy to our daily routine. Keep up the great work!

11 months ago

Jenn O

Google Review

(5)

I have been a member with YMCA Saddletowne for some time now, and it has been a wonderful experience. The programs are well-organized and cater to all ages and interests. The staff are always friendly, supportive, and willing to help, making the environment welcoming and inclusive. The facility is clean, well-maintained, and offers a variety of activities that promote health, wellness, and community engagement. Whether you’re looking for fitness programs, recreational activities, or a great place to connect with others, YMCA Saddletowne is an excellent choice. Highly recommend!

1 year ago

Kajal Bhavyang Laxmikant

Google Review

(1)

Absolutely careless ! Your safety is your own responsibility for their ignorance and unacceptable maintenance practices of their gym equipment. You pay your monthly fees to get hurt and instead of acknowledging the fact, they make you feel you signed the waiver so they aren’t obliged to anything.

I am a long time user of this facility and not writing this review lightly. This facility needs to learn to maintain equipment and have some refresher trainings for their OH&S officers.

Due to ignored maintenance on the gym equipment (assisted pull up weight machine) - the weight rope broke (same as all gym users I didn’t inspect all internals of the equipment as equipment was in normal service - but rope was originally frayed) while I was on equipment, falling down and eventually hurting myself. I reported (written) it to the on duty manager and staff. They assured, they will investigate immediately and will ensure the maintenance is performed regularly and safety officer will get in touch with me. (Check the picture attached that clearly shows that the rope maintenance was ignored for a long time.)

Safety officer contacted me a sweet week after asking I was okay and assuring maintenance will be reinforced. I asked the copy of my complaint and I was informed by the safety officer that YMCA won’t give a copy unless I ask for a copy through my lawyer. She wished me all the best for my well being and left me with nothing., promising she will call again.

Couple days after I reported similar maintenance issue on other equipment (sit up bench) - did the same as before - reported to on duty manager and staff. At the time of writing this review, at least 3 equipment are broken and out of service - the one that I fell from, is still waiting to get fixed after almost 2 months.

Safety officer contacted again after 2 more weeks for follow up. I reported her the situation of repeat occurrence of unacceptable maintenance practices that she has nothing to say other than “we follow maintenance procedures” and totally ignored to acknowledge the fact that they need to improve the maintenance practices for safety of gym users. I also discussed my doctor’s note and informed that doctor recommended physiotherapy sessions.

When I asked if YMCA offers these physio sessions or do the payment to physio office, the OH&S officer of YMCA responded, yeah you signed the waiver to use our facility- we do not pay for the injuries / physio !!!

What an unethical response, what an unprofessional management! With this incident, I am totally convinced that YMCA Hefty fees are not worth paying. Even other popular 24x7 gyms in the city takes better ownership when things like this happens and that too at 1/5 of the cost of membership or even less.

Please understand I had to take time to write this long review hoping YMCA management cares. I am not posting from an anonymous account to hide my ID !.

1 year ago

Alexander Chan

Google Review

(1)

My family intended to use the teaching pool for half an hour, but after eleven minutes, we were asked to clear the pool area due to a situation. When the pool reopened, we only had five minutes left before the teaching pool was closed for swimming lessons at 9am. I did not feel we got the full value of our admission, even though the staff suggested the main pool was open for use but it was not a suitable substitute. The main pool is too deep and cold for my two toddlers.

When I explained my predicament to one of their customer service representatives, their demeanor was far from professional. Instead of the assistance I anticipated, I encountered mocking undertones when I requested to speak to a manager. This type of interaction is entirely unacceptable and does not reflect the standard of customer service I expect from your establishment.

12 months ago

Ruthvin Sucre

Google Review

(1)

Went there today so that my son can do some laps in the pool and practice what he learned at the swimming club that he attends in which he swims 45 minutes away Monday to Friday without any instructors in the pool to help him. He had to take their little test where the lifeguard made him swim the length of the pool and tread water for 2 minutes which he did without any problem but when I asked the lifeguard why he didn't give him there green bracelet so he can practice his swimming he said that they have a high standard for swimming and he didn't pass. But a girl who took the same test and didn't have to do half of what my son did pass and got the green bracelet. WELCOME TO THE NE CALGARY NEVER GOING BACK. WASTE OF $36.
LESSON LEARNED.

10 months ago

‹ ›

Deep Raman

Google Review

(5)

11 months ago

Jenn O

Google Review

(5)

1 year ago

Kajal Bhavyang Laxmikant

Google Review

(1)

1 year ago

Alexander Chan

Google Review

(1)

12 months ago

Ruthvin Sucre

Google Review

(1)

10 months ago

‹ ›

Frequently asked questions

Have something to know? Check here if you have any questions about us.

What programs and facilities does Saddletowne YMCA offer in Martindale?

The Saddletowne YMCA in Martindale provides a comprehensive blend of fitness, aquatics, and community programs. The facility houses a modern fitness centre, cardio and strength equipment, group fitness studios, and a teaching pool for lessons. Located in northeast Calgary at 7555 Falconridge Blvd NE, the center also offers youth, family, and wellness programs designed to engage all ages. Reviews highlight program variety, welcoming staff, and ongoing opportunities to participate in healthy, active living.

How does Saddletowne YMCA address safety and equipment maintenance?

Safety and upkeep are addressed through formal maintenance procedures and Calgary YMCA safety protocols. Saddletowne YMCA maintains a schedule for equipment inspection, OH&S oversight, and staff training to prevent incidents. When concerns are raised by members, on-duty managers and safety officers review the issue and communicate findings with a follow-up. While reviews have called for enhanced maintenance, the organization emphasizes accountability, transparent reporting, and continuous improvements to keep equipment safe and operations compliant.

What should families know about the pool area and swimming programs?

Family access to the pool is supported by a teaching pool for lessons, with a main pool for general use and lap swimming. The Martindale location in northeast Calgary aims to balance safety and enjoyment, though some reviews note occasional schedule constraints or depth considerations for young children. Prospective swimmers should verify current swim times, heed posted guidelines, and speak with staff about appropriate programs to ensure a positive experience for all ages.

What makes the front desk and member services stand out at Saddletowne YMCA?

Front desk and member services at Saddletowne YMCA are frequently highlighted for professionalism and warmth. In Martindale, staff are described as welcoming and supportive, with leadership from supervisors noted for consistent service. Guests report smooth check-in, clear program information, and friendly assistance when navigating schedules, memberships, and facilities. While experiences vary, the overall impression centers on a positive, helpful first point of contact that helps members feel valued and connected to the community.

Are there programs for kids and teens at Saddletowne YMCA?

Programs for kids and teens at Saddletowne YMCA in Martindale cover fitness, swimming, camps, and family activities designed to engage younger members. The facility emphasizes inclusive environments where youth can learn, stay active, and build healthy habits. Reviews note strong staff support and well-organized activities, with opportunities to participate in age-appropriate classes and programs. Parents can explore schedules, safety guidelines, and enrollment options to match interests and ensure a rewarding experience.

How can safety concerns or maintenance issues be reported?

Safety concerns or maintenance issues can be reported through the on-duty manager and YMCA safety channels. The Saddletowne location follows established processes, with safety officers reviewing incidents and providing follow-up communications. Members are encouraged to document observations, share dates and equipment details, and request copies of reports if needed. Timely investigations and transparent responses are prioritized to enhance safety, address repairs, and prevent recurrence, aligning with community expectations for a secure fitness and aquatics facility.

What are the benefits of joining Saddletowne YMCA in Martindale?

Joining Saddletowne YMCA in Martindale offers a community-focused approach to health, wellness, and activity. Members enjoy access to a modern fitness centre, diverse group classes, aquatics programs, and social opportunities designed to support long-term goals. The facility is described as clean and well-maintained by many users, with friendly staff and inclusive programs. While pricing and value are debated by some reviewers, the overall experience centers on motivation, accountability, and connection to a supportive local network.

How does Saddletowne YMCA support accessibility and inclusivity for all ages?

Accessibility and inclusivity are emphasized at Saddletowne YMCA through welcoming staff, age-appropriate programs, and a family-friendly layout. The Martindale facility supports diverse wellness interests across all ages and abilities, with staff prepared to guide newcomers and adapt activities as needed. Community feedback highlights an inclusive atmosphere, ongoing program development, and a commitment to helping individuals pursue fitness goals in a safe, accommodating environment within northeast Calgary.

What should prospective members know about pricing and value?

Prospective members should consider the overall value Saddletowne YMCA offers in Martindale, including access to a modern gym, aquatic programs, and community-oriented activities. Some reviews note higher membership costs compared with other options, while others appreciate program variety, scheduling flexibility, and supportive staff. The choice often depends on personal goals and the importance of social connections. Potential members are encouraged to compare memberships, trial visits, and program commitments before deciding.

How can someone get started at Saddletowne YMCA?

Prospective members can begin their Saddletowne YMCA journey by visiting the Martindale facility to tour the space, meet staff, and review program schedules. The center is located at 7555 Falconridge Blvd NE in northeast Calgary, with membership options and class registrations explained by on-site teams. Interested individuals are encouraged to inquire about trial passes, beginner programs, and flexible scheduling, then sign up to access fitness, pools, and community activities that support personal goals.