Got my nails done today with my daughter. Wasn't the greatest experience.
While working on my nails the tech was preoccupied with her cell phone sim card not working so she was continuously texting and talking on the phone. When the nails were cut I noticed my right hand nails were shorter than I liked, the left hand was short but okay. This was not fixed as she kept telling me she asked before cutting. She did ask before cutting one finger on the left hand, however it was longer until filed. I believe she was distracted with her sim card issue.
The nails themselves, most are nice and smooth but three have a bump near the tip.
The color is perfect and beautiful, I love the design but spots on the edge on some nails are missed giving a rough look.
On a positive note I requested my nail to be thin, natural looking and she delivered :) Very happy about that.
Overall the ladies were nice and my nails will grow
*Added*
Yes my daughter and I left you a 2 and three stars, however I may change that due to professionalism regarding the message you left on my phone and daughters review. You said you were going to report our review, please do as I was only being truthful.
There was both good and bad points based on the service we received, which I stated. Because of this we both felt the previous 5 star rating was false as we explained.
There was no bullying. I was shocked when I saw you wrote this. As we were having conversations. Im one that avoids conflict. The only time I questioned you was about the length of my nails. This was when you got defensive and blamed it on me.
I didn't even say anything when you were constantly texting and talking on the phone while doing my nails.
Another thing you stated is that we didn't want to pay the bill. This again was false. As soon as you told me the price I paid and left you a tip. As the service wasn't all bad. It was also the same amount stated on your website. My daughter, did question the price because your website showed $105 for the services (as shown in the screenshot) you wanted to charge her $120. After showing you the price on your site you agreed to honor it. There was not a problem and she left you a tip.
You also stated that we rushed you because of the baby. This again was false. When I was getting my nails done my daughter had the baby and when she was getting hers done I had him. When he got a little fussy I took him for a walk outside. There was no rush.
So overall I feel the reason for the three-star rating I gave you was accurate. 1- Texting and personal calls should not be done while there is a customer. 2 - with my concerns of the nails being short you did not once try to resolve this issue only defended it. 3 - the application of the nail (bumpy on three nails) and polish. Was my reasoning for the rating.
However, after your negative response via phone message and to my daughter's feedback, this rating will be dropping due to professionalism
2 years ago
