I met up with my wife and kids here after they had already started getting pedicures. On a whim, I decided to join in. From the beginning, the staff were extremely pushy with upselling extras. I thought I had agreed to a simple hot stone massage, but it turned into an overpriced, elaborate foot soak instead.
During the pedicure, the technician trimmed a few nails and then zeroed in on my big toe, which had a slightly ingrown nail—not severe, just minor with no discomfort. What followed was one of the most painful experiences I’ve ever had. While chatting with coworkers, she began aggressively digging into my nail. Within a few minutes, I felt the tool slip sharply under the nail—immediate, excruciating pain followed by bleeding. That finally got her attention.
Instead of stopping, she kept asking if I was okay while awkwardly trying to stop the bleeding and continuing the pedicure. She never returned to trim the rest of my nails—just prodded at the wound intermittently. At the end, she claimed she had to dig out a bunch of skin because of the ingrown nail, but it was clear from her reaction and the injury that she simply slipped due to not paying attention.
There was no apology, no real acknowledgment of the mistake, and absolutely no professionalism in how it was handled. Nearly a week later, I’m still in severe pain with every step due to it being infected—entirely preventable if the technician had been focused on the job instead of socializing.
This was by far the worst service experience I’ve ever had.
I cannot in good conscience recommend this place to anyone.
0/10. Avoid at all costs.
1 year ago