I don’t normally leave bad reviews, but I’m extremely disappointed and feel the need to warn others. I emailed the salon in advance to make sure they could do what I wanted. Originally, I was looking to get a perm and had even sent inspo photos and pictures of the current state of my hair. They assured me via email that yes, it could be done, so I went ahead and booked the appointment.
When I arrived, I was surprised to find that there was only one person in the salon, and it wasn’t anyone I had spoken to over email or on the phone. It was immediately obvious that nothing about my consultation or appointment had been communicated to him. To make things worse, my appointment had been written down for the wrong time.
The stylist also didn’t want to proceed with the perm due to the risk involved, which I completely understood, so we decided to go with color instead. He assured me again that he could achieve the look I showed in my photo (attached below) but the final result (also attached below) looked nothing like what I asked for.
The experience itself was uncomfortable too. He was very rough when washing and drying my hair so much so that my friend, who was on FaceTime during the appointment, commented on how harsh he was being. It felt careless and unprofessional.
When I expressed that I wasn’t happy with the result, he simply said, “If I had more time, I could’ve fixed it.” That was a huge red flag to me. If you know the result isn’t right, why would you let me leave like that? Especially considering I had originally booked at noon for a perm, which should’ve reserved more than enough time.
Now I’m out $250 for a look I didn’t ask for, and I’ll need to spend even more to get it fixed elsewhere. I expected so much more in terms of professionalism, communication, and care, especially at a salon with this price point and reputation.
1 year ago