First of all I wanted to say the staff were warm and friendly and the place was clean. But I gave a 3 because I felt the experience was rushed, and in the end I feel like I still need a pedicure. Just to paint a picture, my feet are normally not in bad shape to begin with. I get a pedicure once a year normally and my feet don’t look like hell for it. I actually just had a pedicure in the last month, but I digress. My point is I’m not in dire need of a lot work on my feet and after this visit I left feeling like they are needing more work.
When I walked in right at my appointment time I was not seated until 10 minutes later, which is fine, they’re busy. I get it. I spent this time meticulously picking out my colour. When I was told I could have a seat my foot bath had no water in it and I sat and waited again for a few minutes before anyone came to start my pedicure. They may have been understaffed for the amount of appointments they had for the day. There was only 3 girls and every pedicure spot including mine (6 chairs?) was taken with someone seated getting a manicure too.
It would have been really nice if my foot bath was ready for me at my appointment time, or even if it was filled when I got there and checked in, or even if it was filled when I was seated so I could have time to enjoy it. After I was seated in my chair with my empty foot bath I sat for a bit and continued to pick my colour. I even asked if I was going to get a soak. The girl didn’t fill the foot bath until after she removed my old polish.
The whole experience felt rushed to me, I was in and out of the salon in 45 minutes even though they didn’t seat me until 10 minutes after I got in. I barely got a foot soak by the time they filled the foot bath for me. When she was taking off my old nail colour she nicked my cuticle a few times, and it hurt like heck and spiked my anxiety. The foot and leg massage with hot rocks and hot towel were really lovely, but again felt rushed, I wish it could’ve been longer.
In the end I don’t think she spent enough time on my feet and I’m unsure if they used moisturizer because within minutes of leaving the salon after my feet dried, I had areas with visibly dry patches and some spots with rough patches that should have been smoothed out during the visit, and I had to use my own moisturizer to lube up the footsies. After I leave the salon I don’t expect to have to do this until I have been on my feet for the day and go home.
I wanted to love this place because it’s convenient for me on the weekends but I’m on the fence if I will give it another chance.
1 year ago
