I have been to Sunshine a handful of times purely out of convenience (my bad, lesson learned) — Each time was mediocre at best. Four days ago I went in for a gel fill and it has got to be the most uncomfortable experience I’ve ever had in a nail salon. I can’t stop talking about it because that’s how blown away I was by the awful customer experience. The nail tech was rough and unfriendly, and finished the entire fill in under 25 minutes (not the good kind of speedy). I should have said something sooner but I’m usually a very polite person who always gives service providers benefit of the doubt. I’ve been getting my nails done for years and know what to look for in a high quality job, so I could tell that the tech cut many corners and didn’t allow enough dry time. The paint job was awful and at the end, I pointed out a couple of chips and lumps and bumps I know would have bothered me as soon as I left — totally reasonable when paying for a service. The paint was covering my cuticles and you could still see my previous shellac colour on some parts of my nail. The tech made me feel like I was a nuisance and did not hold back in letting me know she was annoyed, and told me that I should check that each coat is up to my standards. Personally, I don’t think it’s the customer’s job to do a thorough quality check between coats, provided that the tech knows what they are doing and actually cares about what they are doing. Anyway, long story short, I’ve never been so tense during a customer experience and the worst part is that I somehow still felt obligated to tip. Big regrets all around. To make matters worse, on the next day the entire paint peeled off the middle finger which exposed a very sticky consistency that just got stuck to everything. I’m assuming this was because the tech carelessly slathered my nails with globs of gel and didn’t allow enough dry time? I highly recommend customers looking for a comfortable experience and nice nails to skip this place.
5 years ago