A week ago, I was under a lot of stress. My world had turned inside out as I called over 30 stores across three different countries in search of an elusive, chubby little Jellycat plushie. I was in a full-blown existential crisis. I don’t think you understand just how stressed I was about this plushie. And they weren’t even gifts. They were for me.
I thought all hope was lost... until this glorious establishment swooped in like a retail guardian angel and plucked me from the abyss.
Let’s be clear: I had scoured the earth. I had spoken to store clerks on different continents who barely humored me, others who outright dismissed my plight, and one who sounded like they were contemplating their own career choices after my desperate inquiry. But then, like a beacon of hope in a cruel, Jellycat-deprived world, Steeling Home answered my call. And they didn’t just answer—they listened. They understood. They delivered. And let me tell you, the level of customer service was nothing short of divine. The associate was kind, helpful, and gentle, handling my distress with the care of a seasoned therapist.
Not only did they have the coveted Jellycat Bees in stock (a miracle in itself), but they also shipped them out RIGHT AWAY, accompanied by a friendly email thanking me and letting me know to reach out if I had any more questions or concerns. Shipping from Calgary to Edmonton was $20, and while normally I would care, I didn’t blink twice. They had these cotton-stuffed hooligans in stock, and that’s all that mattered. Originally, I only wanted one, but at this point, my need for them had reached an all-time high. I liked and wanted these bees so badly. I worked so hard, searched high and low, so I almost ordered 14. But I settled with 2, after my best friend told me that was too many bees.
I placed my order on Friday, and by Monday, they had landed in my arms. I tore open the package like my life depended on it, which, let’s be real, it kind of did.
To say they saved my life is an understatement. What they did was restore my faith in humanity. Thanks to them, I now have two adorably round and floofy bees to cherish, and my soul has been healed. If I could, I would name my firstborn after this store. Instead, I’ll settle for writing this review.
If you are ever in need of impeccable service or just a store that treats your requests with the respect they deserve, Steeling Home is the place to go. 11/10. I would sell my soul for them. In fact, I might already be scouting for my next Jellycat conquest. These bees were just the bee-ginning.
2 years ago
