This is my first time leaving a one-star review. While the salesmen, Andrew and Anand, were great, the after-sales service has been absolutely awful.
We reached out to address two issues with our flooring—one where it kept snagging my socks and another involving multiple bumps. The technician who came to fix it arrived with nothing more than a hammer and a knife, and his approach was shocking. He literally made the floor worse. Instead of properly repairing the problem, he just cut the corners of the affected areas with a knife and attempted to flatten the bumps by hammering them down. After his “repairs,” the entire surface felt wobbly, with noticeable dips and uneven spots that resembled bowls.
We were advised to contact Shane Homes for any issues related to contractors or surrounding areas. However, after contractors repeatedly trespassed into our backyard, I reached out for help. Their response? No real assistance—just a phone number and instructions to handle it myself. To make matters worse, one contractor even attempted to open our front door today, despite it being clear that the house was occupied. I’ve contacted Shane Homes multiple times, yet they’ve failed to respond.
Adding to the frustration, since Shane Homes is building a house next door, their workers have repeatedly discarded garbage in our front yard. They promised to remove it, but in the end, my husband had to clean it up himself.
If you’re considering purchasing a home from Shane Homes, be prepared to invest significant time and energy in dealing with these types of issues.
2 years ago