EDIT: saveria (sorry if i spelled your name wrong!) reached out and met with me to address the concerns and personally fixed everything - it’s shiny, even, mark-less, close to the original, and so beautiful! she even put it in a nice box for me, and they did not charge extra for bringing it back. i am leaving the country and she ensured it would be done quickly and ready before i left so i could wear it!! i added 3 pics with the update. i truly believe they stand behind their work and i am so so happy looking at my pendant now. thank you!!
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i have a very sentimental pendant that i wanted to replace the part it hangs on with real gold rather than copper. i asked if he can make it exactly like before, but with real gold. he said he can do it and it will take around a month.
i also had a bent ring that he made round again right then and there for no charge. 5 stars for this
after over a month had passed with no word, i called asking for an update and they said it was ready! but they never called or left a message letting me know this
the service for the pendant was a reasonable price. the flower design is pretty and i didn’t mind the slight change, however i didn’t notice until i got home just how uneven the rest of the necklace is. the upper part above the flower is lopsided to the left, so when it hangs you can see most of the backside poking out on the right. those black lines are not shadows, but permanently on there, i think they are solder lines? the backside doesn’t really have them and sadly looks better than the front. however the inner side also has some lines. i would not have minded if these lines were only on the back, but they are at the most visible areas. lastly, i realized that the jumpring at the very top is a flat oval shape, not round and circular like my before. the longer jumpring makes the necklace sit lower and looks too long making it less dainty than before. again i asked to make it as close as possible to how it originally was and he said he can do it
i understand it is handmade so there may be some imperfections which i would not mind, but these just make it look messy not custom ? i wish i would have noticed in the shop before i paid, i do appreciate that they let you inspect the item before you say ok and pay, but now i fear it may be too late without paying more :(
overall salvatore is very kind and talkative, setting reasonable prices, but i am disappointed with the lack of attention to detail. i hope this can be rectified and if so i will update my review as i want to give 5 stars if i can!
2 years ago