Absolutely the worst experience in purchasing a dress in my whole life.
I came from out of town to purchase the dress the bride and her mother had selected for me on the 8 th of March 2025.
The following is the text I have sent the store Mgr or owner verbatim
Today is the 22 July 2025 and I still have zero cash refund
It's really unfortunate that I can not include photos but you can see the dress and the sack on FB
This is the dress I originally came to purchase (I had included A picture)
You sold me a different outfit on march 8th
and in less than 24 hours, I called to say I would not be taking it as it was still in your possession in the store. I returned to that store, and at that point, you brought out the original dress and said you could make some alterations, and others would be perfect
I am a home sewer, and I could see in the bodice that there were at least 2 inches on either side that could be taken out to increase the bodice. There are other ways to increase if it deemed necessary.
You made a comment regarding the length, which I did not believe was an issue when I tried the dress on initially. Then saying I wanted sleeves. NO, I DID NOT!
I even purchased shoes, taking into account the length and color of the dress.
I called your store on numerous occasions in an attempt to come to Calgary to have an additional fitting and hopefully pick it up.
On my final trip, June 12th, you brought out the abomination that you claimed was my dress.
The bride, who's wedding, I was to wear the dress at came into your store with her father. She told me the dress was in pieces.
I informed you that I needed the dress prior to my heading to B.C. for the summer
No problem, you said
From March to June, not once did you call to inform me of an issue.
At any time from March to June, you could have special ordered that dress to fit me. Your staff could have gone to the wholesaler and purchased all the required materials to make the dress or many dresses, but you did nothing except try to pass off that disgusting sack.
As such, I expect a full refund sent via etransfer to (I have removed my email)
within the next 24 hours or legal action will be pursued. Not only for the price of the dress, the shoes, and the frustration, and anxiety of not having a dress for the ceremony.
This was a CASH sale, and to date I do not have the dress I paid for nor do I have a refund.
I would NEVER RECOMMENDED Poojas Boutique in Calgary to anyone
1 year ago