If I could give 0 stars i absolutely would. Worst nail salon experience I’ve ever had. I came for a mani-pedi that took 2.5 hours and I left with unfinished nails!
First red flag was that the water for the pedi was not hot. As for the nails, I came in with shellac and looking for a colour change. They had posted a French tip nail design with bow charms on their Instagram and said they would be able to do it for me. It took them 2 hours just to remove the previous shellac and shape the nails! I asked for oval, similar to the photos and the shape was way off. The worst part of the shaping was that she cut my skin! I started bleeding and my finger became sore, the tech didn’t apologize or anything, just dropped some liquid on the cut. Photo of the cut is attached.
Once she started painting the french tip, the tips were uneven and thick. I asked to see the bows to see what it would like against their French tip and they didn’t bring the bow. I asked again and they went to look for it, came back without the bows and did not acknowledge my request at all. I was there for so long, with little communication so I just asked her to finish the nails without the promised design. If they weren’t able to do the design and shape they should’ve just told me so I could manage my expectations. Why post designs if you’re unable to fulfill them?
While they were completing my nails with a top coat, another client was getting her pedicure done and the water was overflowing onto the floor! No one seemed to have any sense of urgency to clean it up either. Other clients seemed impatient and waiting for a long time for their appointments as well. As I was paying to leave I had to remind them to put the promo for % off the services that they were advertising on Instagram! Thank god I reminded them too, there’s no way I would have paid for this full price.
The salon is unsanitary and unhygienic as well. Tupperware with food were on the desks they were doing manicures on. There was bits of lettuce/food in the sink meant for clients to wash their hands. The Instagram is totally different from reality. Would not go back and would definitely not recommend.
2 years ago