⚠️⚠️ AVOID CUSTOM MADE ORDERS FROM THIS BOUTIQUE ⚠️⚠️
1. Timeliness – Everything Was Late
When we first met Pallavi in January, she told us she could custom-make anything and reassured us that outfits only take 2 weeks to make. With a June wedding date, she said we had more than enough time. We eventually placed our orders and were promised delivery by end of May. That didn’t happen. May passed, then the first and second week of June, and then the morning of the wedding. My bridesmaid outfit arrived the second week of June. The bride received her wedding blouses the morning of her wedding, just hours before on June 18. Pallavi blamed DHL delays, but if she hadn’t waited until the last minute, this could’ve been avoided. Because my lehenga arrived so late, nothing could be changed, even though the blouse looked completely different from what I ordered.
2. Quality – Beads Falling Off, Poor Craftsmanship
The bride’s blouses were poorly made—beads were falling off with the slightest movement. Some parts looked glued on or maybe they were sown crooked. It looked nothing like what was requested. Last-minute, the bride and her cousin had to remove the work as much of it had already fallen off, buy beads from Michaels, and pin them on the morning of the wedding.
3. Sizing – Inaccurate and Blamed on Us
My lehenga was far too big. Instead of owning the error, Pallavi told me I must have lost weight—which was false. Even after resizing, it was still loose and had to be fixed at the wedding venue. When the bride received her blouses the morning of her wedding, they were WAY TOO BIG! We had to fix the blouse in place by safety-pinning it. Other reviews mention the same sizing issues, so this isn’t a one-off.
4. Customer Service – Defensive and Unprofessional
Pallavi ignored messages, didn’t return calls, and never told me when my outfit was ready. When I said the blouse didn’t match the photo I sent, she insisted her version was “better,” than what I asked for. I don’t want your version of better, I just want what I asked for. She also blamed me for not choosing the gold color—something she never asked me to do. I’m not the designer; I expected her to follow the photos I provided. If there is a sample of colours I need to choose from, I expect to be asked. Once orders were placed, there was no transparency or communication. No progress photos were sent, nothing was double-checked or confirmed with us. And when we finally received our orders, it was too late to do anything.
❌ Final Thoughts
Everything was late, poorly made, and handled with zero accountability. What should’ve been a joyful process became a stressful nightmare, especially for the bride. Do not order from here unless you want to be disappointed on your big day.
1 year ago
