Nails Time

Experience was amazing, they were very polite. Love the nail design. I let her do whatever she wanted.

10/10 recommend this nail salon.
Great service. The staff were very friendly and fast.

We brought our graduates to get fancy nails for grad and they were able to fit us in on the day we wanted. Everyone is leaving happy and unable to stop admiring their nails.

These are my nails after my first visit to Nails time!
I came in looking to get my previous set removed and replaced. And was serviced by 2 different nail techs, the first one had been rushing to removing my previous set after trying to convince me to opt for a fill instead, and was a bit too rough for me personally. I was honestly considering on walking out after the removal, When another staff that had just finished up with a previous client noticed my discomfort and took over the service(s).
Kim did this set of Nails and she did a great job! I felt comfortable at her station, and she ensured I got exactly what I wanted! I will for sure be back as this location is close to home, and I plan on pre booking with Kim, when I do!

I went here yesterday as it's very close to where I live, and my partner wanted to treat me after having a rough week. When I entered I asked if the nail set I desired (first photo) was possible at this location before sitting down, they initially said yes and I was thrilled! I sat down (at 2:30) and they begin the process. My nail tech spent the first hour on the base of the nail, which wasn't a bad thing necessarily as the base is smooth and strong, but I was a bit shocked at the length of time it took. When we moved on to the design, things got confusing. An hour and a half into the design process I started to notice that the design looked nothing like the picture, and not a single nail was completed at this time mark. Five were half done and five were completely blank. This was two and a half hours into the service. I understand that the design is very complex and difficult, but that's why I asked if it was possible before sitting down. I asked again (two hours in) if they were able to make it look like the picture and they said no, not exactly. Keep in mind at this point the starfish nail was not a 3d design, but just painted on in chrome like a sticker, which is fine and the painting was well done, but just not what I desired. One nail we were struggling with the seashell design and when I asked her to re do it, she did multiple times, so I'm giving them points for their customer service. However I was extremely disappointed with the design that was on the fingers at two hours in, and I didn't feel like sitting for another two hours for a design I didn't desire. I asked if they could take the design off and do an alternative one (second pic), to which the owner said they were going to have to charge me for that. I said no I'm not paying for design removal and they were respectful of that and let me change the design without paying an extra fee, which is nice. I switched to the second pic for my design and they were honest with me and said they couldn't do it like the picture, which I am 100% okay with, and I told her she could free hand design the gems. I was happy with the completed product, until I went out to do some errands and I noticed that the glue for the gems hadn't set all the way, and was picking up lint. As well as the gem spacing was inconsistent. This last part is my fault for sure as I should've double checked before leaving the salon, but at the time I left it was 5:30 when I sat down at 2:30, so I just wanted to leave. I also noticed that the gems were starting to fall off after only a few hours, but I'm assuming that is because of the glue not setting.

All in all their customer service was great and they were apologetic for the experience, so I'm not upset with them. I'm sure they are a great place to go if you like simple nails, a classic French, or basic designs on nails. And their prices are very affordable. But if you are like me and like things a bit over the top and extra, this wouldn't be my first option to go to.

I’ve been a loyal customer at Nail Time Salon for a few years now, but my experience today was absolutely unacceptable. I was refused the service I specifically requested, and despite clearly explaining what I wanted, the staff continued to push their own preferences instead of listening to mine.

My daughter was with me, and even she felt how uncomfortable and disorganized things were. The service was poor, and the attitude of the staff was incredibly disrespectful. It felt like we weren’t welcome at all.

This is not the standard I expected from a place I’ve trusted for years. It’s disappointing to see how far the quality of service and professionalism has dropped.