EDIT: i appreciate you trying to resolve the issue of my nail being torn off but the main point i am making is that the nail tech was extremely rough. i have scabs on my other toes and it hurts me to even wash my feet, even two days later. below my toenails i have red marks and scars and it hurts me a lot right now. that is what made my toenail be ripped off is because she was too rough. getting a pedicure is supposed to be a relaxing experience, not painful.
i’ve been here a few times and have had a good experience except for now. while getting a normal pedicure the woman was being so rough with me that she tore off my entire second toenail. when i brought it to their attention, another woman who was translating for her was gaslighting me by saying it was broken before i got there and that i must’ve kicked something and it wasn’t the nail technicians fault. the rest of my toes have scars from how rough she was filing my nails and i kept flinching through the whole thing. it was even more upsetting that they wouldn’t admit they made a mistake and were trying to get me to believe that it was somehow my own fault. as if i don’t look at my feet everyday and would not have noticed it before. it was also very upsetting that the woman didn’t say something when it happened, because if i didn’t mention it she probably wouldn’t have acknowledged it at all. it was just very unprofessional and avoidant to try to turn it around on me instead of apologizing and trying to resolve the problem. the other nail tech i was speaking with ended up putting a fake nail on for me and it looks fine but i’m still feeling pain from the experience when i move my toes. the salon is not bad, it just all depends on who you get so be careful if you go there.
3 years ago
