I had an extremely upsetting experience during my first visit to this clinic, and I feel compelled to warn others, especially those who are pregnant or booking their first appointment.
I booked the introductory massage and clearly noted my pregnancy in the intake form, as required. When I arrived, a therapist named Dallas Nizalik came into the lobby, asked how to pronounce my name, and then publicly scolded me. She told me she doesn’t do prenatal massages and that I should “be more mindful when booking next time.” I had followed all instructions and done nothing wrong. The way she spoke to me was harsh, dismissive, and completely unprofessional. I was shocked to be spoken to that way in a wellness setting. I came here to relax, not to be humiliated.
There was no need for Dallas to confront me at all. I had not specifically requested her, and the booking system gave me “any female therapist.” If she doesn’t perform prenatal massages, all that needed to happen was a quiet, behind-the-scenes switch to another available therapist. That would have been the respectful and appropriate approach. Instead, I was made to feel blamed and singled out.
No client should ever be made to feel like a burden or be reprimanded over something that could have easily been handled behind the scenes. If a therapist does not perform certain types of treatments, that is a staffing and scheduling issue and not something to take out on a client.
I let the front desk know I was uncomfortable remaining there after that experience. They were apologetic and reassigned me to Anthonia Odoe, who was kind, professional, and gave a great massage. That portion of the visit was positive, but the damage was already done.
A small but important detail: after the massage, I was offered water in a mouthwash-sized cup. For a clinic promoting wellness, offering proper hydration like bottled water or tea would go a long way. One sip of water is not enough, especially for pregnant clients.
This experience left me anxious and upset. I would not recommend this location unless clients are guaranteed they will not be treated by Dallas Nizalik. I hope the business takes this seriously and sets a higher standard for how people are treated.
Update: Vince,
Your response is disappointing and completely misses the point of my review. Whether or not Dallas is one of your “highest rated” therapists is irrelevant when her behaviour toward a client is unprofessional and unacceptable.
I booked a first-time massage, selected “any female therapist,” and clearly noted my pregnancy in the intake form. I followed every instruction provided by your clinic. The issue is not whether Dallas performed the massage - the issue is how she chose to confront me in your public lobby, speak down to me, and make me feel like I had done something wrong. That interaction was humiliating and entirely avoidable. It should have been handled quietly and professionally behind the scenes without ever involving me.
To be clear, I was not “hurting her financially” by stating that I do not want to be booked with someone who made me feel disrespected and publicly embarrassed. That is a fair boundary for any client to make. Shifting the blame to me for “not being treated by her” completely disregards the actual experience I had, and frankly reads as more concerned with defending your staff’s image than with protecting your clients’ wellbeing.
I stand fully by what I wrote. A therapist who lacks the maturity and professionalism to handle a simple scheduling misalignment without shaming a client - especially a pregnant one - is not someone I would recommend to anyone. Your clinic has a responsibility to ensure clients are treated with dignity and care. That standard was not met.
1 year ago
