I’ve been a loyal client at this salon for a long time, always seeing Tracy and loving her work, she’s kind, skilled, and meticulous. Unfortunately, my recent experience was deeply disappointing. Tracy was on vacation, so I booked with another technician, trusting I’d still receive quality service.
I requested a simple ombré nail, but what I left with was completely different from what I asked for. This was my first time getting ombré nails, and I didn’t realize that the correct technique involves powder rather than polish. The technician asked what color I wanted, so I selected the closest match based on the sample provided. However, I could tell she wasn’t confident in what she was doing, and even the owner spoke to her before she started which should have been a red flag.
The service itself was unpleasant, she was rough, nicking my cuticles multiple times with the drill. When she finished, I immediately expressed that I was unhappy with the result, as it looked nothing like what I had requested. Instead of addressing the issue properly, the owner simply said that I chose the colour and that’s why the tech used it, completely disregarding the fact that the sample looked much lighter than what was applied.
The owner offered to fix my nails two days later, but I had events to attend and couldn’t wait. Despite my clear dissatisfaction, I was still charged full price for work that was poorly executed. I ended up going to another salon immediately after, where they thankfully fixed the mess.
As a long-time customer, I expected better. This experience made it clear that customer satisfaction isn’t a priority, and I won’t be returning. A business should never charge full price for work that is visibly incorrect and poorly done.
(First Picture is the inpso, the second is their work done, and the third is what the second salon fixed it to)
2 years ago
