I tried out this place before and was not happy. However since they have new management and there recent Facebook photos looked decent I decided to give them another try. I had noted to them that I was giving them another shot, and I was headed on vacation so I needed to make sure that the mani and pedi were done well. There were 3 of us girls and my kiddo, while everything with the pedicures seemed okay, I did notice that they did not use the scraper on my feet, I even grabbed my foot mid pedicure to check them and was questioning. However I continued with my services and moved to the manicure table. While receiving my manicure, my mother next to me already had natural long almond nails, and she said I would like almond shape. The technician perceeded to cut her nails down super short and mid mani I spoke up and said something. He noted that he had a plan and knew she wanted almond shape. Near the end of her cutting, a few technicians started talking in which I can assume was about what to do about her nails because he cut them to short. At the end, she was left with short more square nails. My sister however had asked for a THIN gel overlay, in which they proceeded to layer gel on and on and on. When she was finished, they charged her for her shellac manicure and pedicure, PLUS an additional service of fill and solar gel at $50. When questioned they said that was the charge and she paid and left frustrated. I then paid for mine and my mom service, and left a tip to be kind. However when I got home is when we started noticing the issues. My feet were rough and I had to get them redone. My cuticles were not attended to at all and I got a chip the second day. I reached out to the business to ask for a refund, and they argued with me about the gel services and that they did tell her the price prior in which they did not, and then proceeded to ask us to come back in. Sorry but not going to come back in after I already gave you a second chance. They then said they would review camera footage to see what was said and kept saying we left a tip. I said yes because we can’t all of the issues as there is oil on the cuticle and iv never had to rub my feet inside of a nail salon to confirm there good. Regardless. They only issued us a refunds for the tip. We proceeded to our vacation, and my sisters nail polish was a pink sparkly Color and after the first day the entire pink was lifted off of her toes. My nails after a few days looked weeks old as they painted away from the cuticle and did not tend to them, along with painful hangnails. As for my sons, they did not tend to his cuticles at all either. I would not recommend this place especially if you want to support a business who focus’s on quality and customer service. We won’t be back.
2 years ago
