If I could give a rating of 0 stars I would. Lakewood hair studio (formally singletons) I have taken my daughter here maybe a handful of times, the younger girls who have cut my daughter’s hair in the past were lovely with excellent customer service, I will say that.
Myself and my daughter went in for trims on Monday, December 9th 2024. At first all was well, my daughter was starting to get her hair cut and soon after I was to follow. While discussing with the lady cutting my hair what I had wanted done (a simple trim nothing extravagant) she proceeds to ask me if I have any product in my hair because, her words exactly in the utmost condescending tone I have ever experienced “These are $300 shears”… ok ? So if someone were to have product in their hair would you turn them away? Crazy.
The lady cutting my daughter’s hair proceeds to tell my 12 year old, “Ok it’s not my fault if your hair comes out uneven you keep moving”. Absolutely insane to me that these 50 year old woman are speaking this way to people coming in paying for a Service. The trims were mediocre, not to much to complain about there but my god please work on your customer service skills. The fact that I even paid $70 for two trims after that service is insane. Let alone the $5 tip. Thinking back, I should have left the moment I was told “these are $300 shears” first red flag. Lesson learnt on my part. If you want to go and be spoken down to while getting your hair cut, this is the place to be. I have said a few times I will never go back there again, but I definitely will NEVER go back there again after that experience.
I wish you both well on your promising future in the hair cutting industry ?.
2 years ago
