It was the worst experience ever for a haircut. Initially, I went there to get some consultation on possible hair extensions. I was told by the stylist that it can be done and quoted $350 for extensions, haircut, and color. On the day of the actual appointment, I was talked out of extensions as my hair was fine, and it will show. I took their advice and settled in for a haircut with haircolor. I wanted a full hair color but was again talked out and settled for just root touch-up with haircut. She curled my hair, so I couldn't see how the pixie hair cut was done. Washed my hair the next day - to my horror, my grey's are still visible right in the front, bruises on my neck, and a very bad haircut with no sharpness to the look. Called them with the issue, receptionist and stylist herself was apologetic, but the owner herself is a very arogant lady. She started off. No job is perfect, and we are here to help you. Your receipt says no refund or exchange. First of all, I received no receipt. Secondly, telling me we have been advised by Judge not to issue refunds tells me the story of how often they get dragged into such situations. They're expecting me to go back and take the risk of another bad job done on my hair after paying $160 + tip for a bad haircut. I feel all the reveiws are for extension job done, definitely not a place for haircut and styling.
RESPONSE TO YOUR COMMENT.
You are very manipulative in your response below. Pictires dont lie. I never declined a receipt. I was given the option of extension day one after seeing my hair, which she could see is fine hair, so why not bring up everything day one? I wouldn't book an appointment. I ended up paying more just for mediocre haircut and root touch-up, which is still showing grey. I didn't ask for a full refund, I clearly told you a refund for just my hair color, so i could get it touched up right away, not wait for it. You never did shampoo before cut just after color, which is normal practice and not a favor as i paid for it. I'm sure flat iron was used to curl and hide the bad haircut as i didn't ask for it. I trusted you and even paid a tip in good faith to support local businesses. such people who ran their business just for money and not customer satisfaction should be closed. I have no intention of coming back for any services from you people and further ruining my hair. I would rather warn others to stay away from such businesses who only care about money.
2 years ago