Indochino

We are a two-bride wedding.
We had the privilege of meeting with Marco to help us with choosing a suit for our wedding party. We absolutely would have left with the wrong colour without his help! We are so excited to share with our wedding party that their suits will not be just a “one-time-wear” because the colour we landed on is so versatile it can be worn over again. Thank you again Marco! You saved us!

I had an outstanding experience at Indochino while purchasing a custom-made suit. The staff were welcoming, professional, and incredibly knowledgeable from the moment I walked in. They took the time to understand my preferences, offered helpful style advice, and guided me through fabric selections with genuine care and attention to detail.

The measurement process was meticulous and precise, clearly handled by experienced professionals who take pride in their craft. The team made sure I was comfortable and confident with every step, and they truly made the experience feel personalized and stress-free.

I highly recommend Indochino to anyone looking for a seamless, high-quality suit-buying experience. I’ll be coming back for future pieces!

Overall a disappointing experience. I had concerns with the quality of the hems and edges. As you can see from the photos, the craftsmanship is lacking. The manager said that this quality was their standard and I shouldn’t worry. It’s the attention to detail that I found frustrating, even if it is not visible on the outside. I said that for $700, the hems and edges should at least look more professionally done. The manager said that this is what $700 gets you and if I wanted better quality, I should have gone to Harry Rosen and spend $4000 instead. I found this comment dismissive and unprofessional. Even $5 fast fashion clothes have better construction, which is ironic as these suits are made in a Chinese factory as well. I also had concerns with the fabric (it is cotton, linen, and silk). The fabric was pilling and stretched looking in so many areas, making the suit look used and old. The manager said I could just use scissors to remove the pilling and this was common in the fabric I chose. However, the quality of their garments should be their responsibility and a brand new custom made suit should not look used like that. Speaking of responsibility, they said they would remove the seams for the pockets. When I got back the suit, the seams were still there and the manager said I could remove them by hand carefully. He showed me how and I realized when I got home, he damaged the fabric from pulling the seams apart. I am not sure why he did not use a seam ripper to be more careful. Lastly, the fit was so ghastly when I first received it. It was baggy everywhere. While they did alterations as part of the final look, there are still areas that are so ill fitting. As someone with thick thighs and a big butt, they still somehow managed to make the pants look like a diaper on me. I get that the fabric does not stretch, but I did not want a diaper/balloon pants. After the alterations, the jacket started wrinkling at the back, indicating fit issues with the as well. I would not recommend Indochino to anyone. I am sure many people get what they want from them, but it does not seem like they care when some people get poor quality and ill-fitting outfits.

Horrible Experience – Would Never Recommend

My dad had an incredibly disappointing experience with Indochino. He created a custom suit with them, and as you can see from the attached photos, the fit was nowhere near what the measurements should have produced.

When I contacted customer service, they told me he would have to return to their Calgary location within two weeks to have it fixed — despite the fact that he lives in Saskatchewan. This meant taking time off work and paying for unnecessary travel, all for a suit that was supposed to be custom-made right the first time.

The total cost of his suit was $800, but with the additional travel expenses and time lost, this ended up costing him much more. When he visited the store a second time, staff casually mentioned there may have been an error with how the iPad recorded my measurements — seriously? Their offered compensation? A pocket square. Laughable and insulting given the inconvenience he endured.

He was told by the store manager to contact customer service again in case they could do more. He sent an email immediately after his second trip — no response, not even an acknowledgement. I followed up three weeks later and still heard nothing.

For a company that markets itself as a premium custom suit maker, this was a completely unacceptable experience. I would strongly advise anyone considering Indochino — especially for a special occasion — to think twice. I’ll never make another suit with them, and I do not recommend their services to anyone.

I went in to get fitted for my brother’s wedding, expecting a smooth experience, but what I got instead was Moe who doesn’t understand how to treat customers. He’s the kind of person who’s gone from camel to Cadillac and forgotten the journey in between, no patience, no flexibility, just rigid rules and an attitude that made the whole process uncomfortable. Weddings are stressful enough without being talked down to or treated like an inconvenience. Unfortunately, we left the store empty handed.