I want to emphasize that this 1 star is for the gel nails I received from Dion. I’m sure HQ has many wonderful services and techs that are worthy of a 5 star review, I’ve just only gotten gel nails here
I went for gel nails in June with Dion, it was my first time in years I’d had my nails done. I showed her this first picture, asked for almond nails, light pink, chrome, with the matching little flowers on a couple nails. This second pic is what I received….. In no world are those considered almond shaped. The flowers are drastically different than what I had asked for. I was too polite and naive at the time to bring it up to her, but to this day it bothers me that I spent $110 on nails that aren’t at all what I asked for. Might I add, she didn’t tell me there would be extra charges for the flowers, I was expecting to spend just over $80 like what was listed on the website. Instead I spent over $110 and left with nails that were not at all what I asked for
She came across as very condescending and like she knew best because “she’s been in the industry for so long” (You think she’d know almond then) Honestly I’m just so disappointed and upset still, nearly a year later, by the service and nails I received from Dion. I can’t afford to spend $110 on nails all the time, this was a gift, and to spend that much and leave with something completely not as expected is just beyond upsetting. I absolutely wouldn’t recommend her
On the other hand, a few months later, I went to see Payton. She was in training at the time but she was fabulous. My set did take 3-4 hours but she was very personable, kind and determined to make sure my nails turned out right. I actually showed her a pic of my previous nails (the ones Dion did) saying “I asked for almond and this is what I got” and she was shocked and told me “yeah that’s definitely not almond at all” I would highly recommend Payton, she was lovely and deserving of a 5 star review
1 year ago