I was in the store this evening, went to purchase a runner rug and there was no price on it. The cashier had another employee go price the rug, the other employee priced it and gave the cashier the price. The cashier rang it in and I paid for my purchase. As I was waiting for the other employee to put a pricing sticker on the rug a different employee (I believe the manager) asked her what she priced it at, and continued to have a conversation with the other employee. The employee came back and said I just need to take the rug for a minute, left with the manager/supervisor and came back and said I am sorry I priced this wrong. I looked at her and said I have already paid for it, the manager/supervisor didn’t respond to me but told the employee she needed to refund me and recharge me at the higher price. I was blown away by this, not only did the manager/supervisor not once speak to me or apologize or try and explain the situation she was extremely rude in her tone towards the employees. So I had paid for my purchase and after given my receipt and as I was taking my items was essentially told I couldn’t and forced to pay more. I will never shop at this location again, I am putting in a formal complaint again that manager/supervisor and will be sure to share my experience with everyone I know that shops at that location. I just want to add that both the cashier and the employee were extremely nice and the employee especially was trying to be helpful in the situation. Either way, the way that the manager/supervisor spoke to her employees and the way she acted in the whole situation was extremely unprofessional and should NOT be in that position given her attitude.
After reading some of the other reviews this sounds quite common for this location, I would avoid it at all costs!
2 years ago
