Hillberg & Berk - Market Mall

I brought some damaged jewelry to the store last week (courtesy of my excited toddler who likes to grab my necklaces). They repaired the two necklaces and cleaned them, all free of charge! And I had a pair or earrings that couldn’t be repaired, so they extended a discount on a new pair which I thought was very generous! Colin and Sarah were both extremely helpful and clearly passionate about their jobs. Thanks so much for all your help!!

Beautiful pieces that can be used for day to day or more formal engagements. They have sparkly studs that are a must for your jewelry box - and double sided hoops that allow for versatility.

Erin the Sales Rep at Market Mall is truly remarkable! She not only helped me with my large order on Boxing Day when it was VERY busy. She also cleaned my current items that needed refreshing. She truly made my experience fun and was very patient in showing the different options on earrings and looks. Calm and very knowledgable. She even remembered me when I had to call in regarding a Gift With Purchase! Just needed to drop a line to share that great service goes a long way nowadays and Erin is one of them! Market Mall Hillberg & Berk is LUCKY to have her!

I came in here right before Valentine’s Day to purchase a ring for myself (all about that self love) and I was happy that they had several sizes available so close to Valentine’s Day so they were stocked up! Kiersten (sorry if I spelt it wrong) was so helpful and amazing while I was trying on a couple rings to figure out which one I wanted, AND she also let me see in person a couple colours for their sale items online so I could make sure it was something I wanted before purchasing online (online offer only) and she was so bubbly which made the experience that much more fun to pick out a gift for myself. I can’t wait to come back in the future for more gorgeous jewelry at reasonable prices for a smaller company. The quality is amazing on the ring I have and everyone I know that has the sparkle ball earrings are in love with them

If I could give zero stars I would, the sparkle ball earrings made my ears bleed. They claim to be nickel free, etc. I have always been able to wear the cheapest jewelry with no problems. Decide to splurge and spend $70 on these and I cannot wear them. They made my ears so infected they bled, it was beyond disgusting. They say their return policy is 45 days AND jewelry must be UNWORN?! Well how would I ever know that I was allergic without wearing them?? Don't believe their claims of being high quality and nickel free, there is NO way as these are the only earrings that have ever bothered me in my life. I would never suspect these 'high quality' (or just high priced) earrings would bother my ears so never even thought to ask about the return policy. I would have thought for the price-point they would be more accommodating of an unsatisfied customer. Absolute junk quality for the price and customer service to match.