No I am never joining this gym
I wasn't happy with my overall visit
I went there to support a friend at her Zumba class. Don’t get me wrong the class was great.
My issue is with the front staff who lacks professionalism and interpersonal skills that the admin should have. Remember, these people should be the face of the company.
That day, I tried to get there early but got in the class late because I was held up by these 2 unfriendly rude admin staffs. I was a drop in and my friend already paid for me but I had to stay a while to give so much information ie filled out the form, was asked to provide drivers license and my photo was also taken. After giving them my drivers license with my current address, they still have to ask for my address and other questions which already in the form and my drivers license. It was just too much just to go for one day/one hour class. It Would have been ok if the front staffs were not rude and provided information like “we take these data because….”
Front end Experience was horrendous. And if before I was thinking of joining this gym, then that quickly changed after that short experience with these ladies A HUGE NO and I do not recommend to go near this facility. I'll stay with my other 2 gyms vivo and edgemont club. They are all friendly, courteous and patient, and processional, totally opposite of what I was welcomed with. Front staffs need better training and need a better interpersonal skills .
Funny how next day… surprise!surprise! I was of course got a text to join their gym so I expressed my experience but she replied with no accountability at all. She even said that she was one the two who was there at the front.
Well no wonder she’s biased. Instead of apologizing or saying positives, she just dismissed what I said and basically they have to do it for safety. No professionalism at all. Lacking leadership skills.
Just one more thing that I giggled here about was… she said that professional ring of criminals targeting gyms in Alberta.
Ok sure. Tell me what the crime they did at your facility. Paid an expensive drop in fee and work out? lol
Sure for safety, but We all know you took peoples info as well in order to contact them to join your gym and get membership . Really? People are not stupid
1 year ago
