⭐ 0/5
I had an amazing experience at Elite Nails & Spa in Calgary three years ago, but my recent visit was an absolute disaster. The quality has seriously gone downhill. They damaged my nails and didn’t even remove my old nail polish properly.
After paying, I noticed the poor job and went back to ask them to fix it. The girl tried to “fix” it by shaving my nails down to paper-thin, which made things even worse. It’s also clear they aren’t following proper hygiene protocols – I witnessed nail fungus being passed around, and the environment was extremely unclean and unprofessional.
When I raised my concerns, the man (who I assume is the owner) shockingly told me to call the police instead of taking responsibility for the horrible job they did.
Do not go here under any circumstances. This was by far the worst nail salon experience I’ve ever had. Avoid this place unless you want to ruin your nails and waste your time and money!
UPDATE AFTER RESPONSE: I had no issue paying for the services. Service was not complete I did come back and the tech severely damaged my nails. Nothing is false or incorrect about my review. Police will be coming this week as requested!!
June '25 Update: The owner’s response here only proves my point. I had no issue paying for the services — I did pay. My concern was about the severe damage caused after I returned to have it fixed. What’s truly appalling is that instead of handling the situation professionally, the owner loudly told me to “call the police” in front of other customers, creating an unnecessary scene and refusing to take responsibility. That level of disrespect and lack of accountability is exactly why no one should trust this business.
1 year ago