NEVER GO TO THIS SALON! They do NOT care about their clients, all they care about is making $$. I've been to the TD location a few times to see Donny -- at that time the salon was actually Angles. They have now moved to Bow Valley Square & go by a new name -- Element Salon. My first few visits seemed OK, but with each appointment, I would notice more & more little things that upset me about my service. It takes alot typically for me to complain, so I always just kept it to myself. But.. About a month after my father passed away, I went to see Donny to do my hair in an attempt to bring my spirits up. Might I add, my birthday was also just around the corner as well. I noticed that my hair was noticably orange in certain areas, so I tried to address my concerns & have it corrected. He told me that I could tone it out at home using a purple shampoo. After having paid over $200 for this service, I should not have had to do this. I expressed my frustration & he told me that he did the best he could, blamed MY hair & that if it is not to my liking, then I always had the choice to find a new stylist. I told him.. OK, I might just do that. Fast forward to 5 months later.. I needed my hair done & decided that rather than screw around to find a new stylist, I'd give him a shot to redeem himself. So I called in & booked my appointment. When doing so, I heard someone saying something in the background to the person booking my appointment, but could not make it out. Regardless, I was told the appointment was booked. Then I recieved a call 4 DAYS LATER saying that my appointment had been cancelled due to the previous discussion that I had w/ Donny. As you can imagine, I was baffled by the call. I am a paying customer who was upset w/ my service & because of that, I was told that I wasn't welcome back. Not to mention, I heard someone saying something when I was booking the appointment.. so why not tell me that then? Instead they wait 4 days.. and it wasn't even Donny who called to inform me of this, it was a receptionist. This left me scrambling to find a stylist in only 2 days before I head out of town for my spouse's birthday. Luckily I found someone else & she had absolutely no issues w/ my hair. Imagine that... yet Donny blamed my hair as to why there were orange streaks, when all it required was more time & product to tone. All around poor customer service, poor quality of service & they cheap out on products to save $$, but will charge you whatever they want -- more often than not, quoting you one price & charging you more at checkout. The fact that they moved locations & changed their name speaks volumes. SAVE YOUR $$ AND HAIR, DON'T TRUST THIS PLACE.
4 years ago
