Great amenities and excellent staff. We really like the gym equipment and change rooms. We have been going to this gym for almost a year.
However, we have had ongoing issues with the app that is used to book classes and childminding. This appears to be a low priority for management. I have brought it up to several staff and they do not have the support from leadership to provide an actual solution (besides me going to their backend software company, which I don’t believe is my job as the software company’s client’s client).
I emailed management two weeks ago with a screen recording and lengthy message, and management has not responded. I just emailed again today as it’s 1AM and I cannot book open spots for the 8:40AM childminding session even though our accounts are in good standing, which is shown in another screen recording.
Our family (2 adult gold memberships and 2 kids club memberships) spend hundreds of dollars at club with our memberships and restaurant purchases every month. If we cannot book childminding due to issues with the app, we simply cannot go to the gym as parents of two kids under 4 years old who need supervision. There have been several instances where we were not able to go because the app was buggy and then the kids club spots filled before it started working again.
We enjoy the club but as a young family, the value is beginning to diminish. It is a shame as the front desk staff, maintenance people, and trainers are so kind.
1 year ago