We have been loyal patrons of this salon for over two years, appreciating the owner's dedication to customer satisfaction and the quality haircuts provided to my two sons. Unfortunately, our latest visit did not meet the high standards we have come to expect.
We encountered an issue with one of the barbers who, regrettably, accidentally shaved off half of my seven-year-old son's right eyebrow. This barber appeared to be under the influence, which is concerning, especially when working with children. The guy was smoking weed outside when we came in and he reeks strongly of the smell. He was so high while he was doing my sons hair. He looks very sleepy & sluggish. I was hesitant but he's almost done with my son's haircut so I didn't bother. The owner had to provide constant guidance throughout the haircut, which did not instill confidence. The result was not only disappointing but also distressing for my son, as it occurred right before his birthday party. It is imperative that all staff are fully attentive and sober when providing services, particularly when handling sharp tools around children. That specific guys work is sloppy, neglectful & botched! The owner should give more training & practice. Or axed him because clearly he doesn't have a talent for haircutting
We hope this is an isolated incident and not indicative of a decline in the salon's overall service quality. We believe further training or reevaluation of staff practices may be necessary to ensure such an unfortunate event does not happen again.
3 years ago