Terrible Experience – Disrespectful Manager & Poor Service
If I could give zero stars, I would.
I had a highly disappointing and upsetting experience at this salon. I got my manicure and pedicure done on Friday, and by Monday, most of the gel polish had peeled off — clearly showing poor quality and lack of proper application (photos attached).I have paid 100$ for this third class service and product.
To make matters worse, when I tried to explain my situation to the manager, she was incredibly rude and dismissive. She wouldn’t even look at me or stand near me as I spoke. I felt ignored and disrespected.
When I went back to the salon to request a refund or at least a redo, the manager was extremely rude. I calmly asked to see their refund policy in writing, but she refused. Instead, she said, “This is my place, my rules. Get out or I’ll call 911.” This was very unprofessional and shocking.
I continued to ask politely for a resolution — either a refund or a free service as compensation — and she still refused. To my disbelief, she actually called 911 on me while I was still trying to resolve the issue respectfully.
I felt disrespected, disappointed, and extremely uncomfortable with how I was treated. I called my boyfriend for support, and for our safety, we also contacted 911 to file a complaint about her behavior. There has been no response from the salon since then.
This whole experience has been deeply upsetting. I would not recommend this place to anyone. No customer deserves to be treated like this — especially when raising a valid concern about poor service.
For the price and what was promised, this was a complete waste of money and time. I do not recommend this place and will not be returning. If you value your time and money, I would strongly suggest looking elsewhere.
1 year ago