Bellagio Nail

Just had a mani, pedi with my husband. I got a new set and we both got the 24k pedis. I cannot speak more highly of our experience. I used to come here before we moved away and decided to pop in before our flights on vacation. Vicki and Jenny were phenomenal i 100% recommend asking for them! Go here you won’t regret it!

Wonderful service. Has great cocktails and the gentleman at the front was so helpful! Had a 5star pedicure with shellac. The paraffin wax was so hot and nice. I did have to ask for warmer water a couple of times, it was cold and got cold quick. It was a busy day but they still finished everything in an hour. All around - happy customer ?

I’m conflicted in writing this review because the reason I returned to bellagio is because I had the most amazing pedicure by technician Alex last time I was there. If I was reviewing based on that experience he would get absolutely 5 stars. Would recommend him any day.

I tried to schedule in with Alex again and was told I could come in right away and I left my house and drove right over (not terribly close to me). By the time I got there I was then confirming I was seeing him and they said he was unavailable that day. I was frustrated as I requested specifically and definitely would’ve just come in another day and this was a pedicure I was treating myself to (early as it’s only been 6 weeks since my last with him and that’s earlier than I usually go but I’m about to have a baby and wanted to be in good comfort and be able to make it through postpartum). As I had already driven there I decided to stay. My appointment was not even 45 minutes long and the girl cut 2 of my toes and my heel to bleeding so badly that I have uploaded photos of it 2 days after pedicure was done. I didn’t really notice the damage until I got home because of how pregnant I am (I can’t visibly see that corner of my foot right now haha). I have to give her credit that she did tell me that it happened and was honest with me but I’m really confused how I was gouged so deeply I bled in a part of your heel that is so thick, it felt rushed and like a careless mistake. I felt the whole appointment was rushed because I had two technicians swap during it and it was shorter than a usual pedicure is. Both technicians were very lovely humans though and I totally understand mistakes happened but I am reviewing for transparency because it was not a good experience and if this was the only experience I was going off with a place, there’s no way I’d be returning.

I cannot knock the place because I did absolutely love and rave about my pedicure last time with Alex, telling a bunch of my friends about him. But I am definitely disappointed in how this visit went overall. Especially at the price point I had higher expectations.

I had a terrible experience at this salon and would not recommend it. From the start, everything felt rushed and unorganized. The massage chair didn’t work, the water for my pedicure was too hot and burned my skin leaving it visibly red, and I wasn’t given enough time to select my nail colour nor the proper colours I asked for multiple times. A nail tech working on the girl next to me also placed her machine on my tray on my pedicure chair, so I had nowhere to put my coffee or belongings, making the experience even more uncomfortable. Holding all my things and a lap full of colour selections they never took from me.

The quality of the service itself was just as bad. My nails were done sloppily—there’s dust trapped in the polish, the application is lumpy and uneven, polish on my skin and my shellac doesn’t feel properly cured. After I was done for a good 10 mins or so, waiting for my friend the woman comes back, sands off the top coat, applies a base coat and then another top coat, making them even thicker. They didn’t even apply cuticle oil to my nails, instead putting it on my knuckles and hands, which makes no sense. On top of that, my feet were not properly exfoliated, multiple nails do not have polish covering the full nail and the overall result looks rushed and unprofessional. The lady was very nice but everything else was terrible.

I got this done before holidays and don’t have another hour and a half to get them fixed before I leave and they won’t give me a refund. And to be honest, the experience was so bad I don’t even want to step into this salon again but I’m quite frustrated I paid for a pedicure and nails expecting a relaxing and professional service, but instead, I left frustrated, disappointed and like I wasted my money. Save your money and go somewhere else! This place literally tried to get people in and out as fast as possible, paying to attention to detail, quality or customer service.

Just got my nails done and already chipped. This is after charging me an extra 15 dollars for a base coat that was supposed to provide extra strength. No hand massage or even lotion given. I paid $65 for what looks like my 8 year old painted my nails. Much cheaper salons out there that will provide better services. Stay away!