While it is never fun to give 1 star or a bad review in any kind of businesses, what we have experienced tonight in Apex Massage Therapy is absolutely devastating and unbelievable. especially with a first time booking experienced. We have called their business hotline number last Friday, and we inquired if there are any available schedule slots for 2 people for a Saturday night time massage therapy. The receptionist checked the schedule and she advised that unfortunately, there are no available therapist that can accommodate us on a Saturday night. Meanwhile, the receptionist suggested and asked if it is fine for us to have a Sunday evening schedule instead since they have the therapist and schedules available. We agreed and she started getting both of our information and in the end, gave us a confirmation from the phone call for a Sunday evening schedule booked for 2 people. This is where our nightmare begins. When we arrived on the scheduled date and time, the receptionist advised that there is only a massage therapy booking under 1 of our name, and they cannot find the other one in their system. After a couple of minutes they offered an option, that one of us can take the scheduled massage and 1 of us have to wait for 1 hour for the same therapist. Obviously the same therapist will be exhausted! Not only that, you are asking us to waste our precious time while we had a booking in the first place! What a ridiculous customer service for first time customers, can your manager or owner imagine that? Truly terrible at its best! Apex Massage Therapy really delivered a great job ruining our night that was supposedly for relieving stress. But instead, inflicted more stress, provided unbelievable customer service, wasted our Sunday night time! All we can say more that this is one of the worst experience that people can have. If you are a first time booker here, don't even bother wasting your time or take your chances to avoid this extreme stressful experienced. If you have a wife or husband don't put them in a situation where they may have this same experience. You will surely don't want that. Worst of the worst.
2 years ago