Surprise Nails in Guildford Surrey

Services/Products

Nail Salon

French Manicure

Surprise Nails

$100

Unverified Business

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Reviews (113)

Steffany P

Google Review

(5)

I have been going to this wonderful little place for over 10 years now. I was pleasantly surprised to see all new massage pedicure chairs today when I walked in! Lin is the best.

11 months ago

I have been here a handful of times since I moved to the area and I am always happy with my nails! I have had chrome shellac, multi color shellac and a pedicure. They always do a fabulous job, the prices are reasonable and the staff are friendly and parking is good! I'll be back :)

3 years ago

Sav

Google Review

(5)

I used to come here during all of spring and summer, every 2-3 weeks (taking a break now) for a shellac mani & pedi. Kelly always did my nails with care and efficiency. All the staff in the store are friendly too. Hugo is also a nice addition :)

5 years ago

Jasmin Fangura-Jador

Google Review

(1)

I had an appointment booked for 11:15 but wasn’t seen until 11:55, even though I arrived on time. I ended up waiting in the chair for 40 minutes with no explanation or update. When the service finally started, I was asked to soak my feet in water that was far too hot—it was really uncomfortable. I didn’t speak up at the time, but I left feeling disappointed. Unfortunately, I wasn’t happy with the experience and don’t plan to return.

12 months ago

Manjit Mann

Google Review

(1)

I will not go there ever again, she takes advantage of you if you don’t say anything because you are trusting the process. She charged me around 150 dollars for pedicure and acrylics but will give you zero rating service. She did nothing for that high price of 60 dollars and for acrylic set she did an awful job. I can’t believe I paid $150 for such a bad service. Look at the wide ends and shape. Very much disappointed and never going there again. I feel like I have burnt my $150

2 years ago

‹ ›

Steffany P

Google Review

(5)

I have been going to this wonderful little place for over 10 years now. I was pleasantly surprised to see all new massage pedicure chairs today when I walked in! Lin is the best.

11 months ago

Amanda H

Google Review

(5)

3 years ago

Sav

Google Review

(5)

5 years ago

Jasmin Fangura-Jador

Google Review

(1)

12 months ago

Manjit Mann

Google Review

(1)

2 years ago

‹ ›

Frequently asked questions

Have something to know? Check here if you have any questions about us.

What services does Surprise Nails offer?

Surprise Nails offers manicures, pedicures, gel and shellac finishes, acrylic enhancements, nail art, pedicure spa treatments, and maintenance services designed to keep nails healthy and stylish. The menu covers classic to trend finishes, with chrome shellac and multi-color shellac options reflecting current looks. The salon emphasizes quality products and skilled technicians who tailor each service to individual preferences, whether for a quick refresh or a spa-style experience.

How can customers book an appointment?

Appointments at Surprise Nails can be arranged by email or in person at the Guildford location. The about page notes that clients are welcome to email for bookings, and staff typically accommodate preferred times when possible. Walk-ins may be available, depending on daily schedules, but booking ahead helps secure a suitable slot. The approach prioritizes a smooth arrival, minimal wait times, and a relaxing transition into a nail service that meets individual needs.

What recent improvements has Surprise Nails made?

Recent improvements at Surprise Nails include the installation of new massage pedicure chairs and updated equipment, enhancing comfort during service. Guests have noted the refreshed ambiance and smoother experiences that come with modern furnishings. The changes align with a focus on customer satisfaction and a more relaxing visit in Guildford. These enhancements support a broader range of treatments while maintaining the salon’s commitment to clean, high-quality care.

What do customers say about service quality and staff?

Reviews highlight strong service quality and friendly staff at Surprise Nails. Patrons frequently describe the team as caring and efficient, with notes of personalized care and attention to nail shape and functionality. Positive experiences include compliments on attention to detail, accommodating requests, and a welcoming atmosphere. Some guests recount long waits or miscommunications, but overall feedback shows many clients return for reliable results, skilled technicians, and an inviting space that keeps regulars satisfied.

Are there any concerns customers should know?

While many reviews praise Surprise Nails, there are occasional concerns to consider. Some customers report wait times if appointments run late, and a few describe pricing that did not meet expectations after service. To mitigate these issues, it is suggested to schedule in advance, confirm details before the session, and communicate preferences clearly during the visit. The shop remains focused on delivering quality nails with a balance of affordability and professional service in the Guildford area.

Is there parking near Surprise Nails?

Parking options around the Guildford location are generally convenient, with street spots and nearby lots often available for short visits. Reviewers have noted that parking is easy to access, contributing to a stress-free transition into the salon. The combination of accessible parking and a short walk from the storefront supports a smooth customer experience, especially for those balancing errands in Surrey's Fraser Heights corridor.

Do they offer shellac and chrome nails?

Yes, Surprise Nails supports shellac manicures and pedicures, including chrome shellac finishes and multi-color options. Patrons have highlighted range and versatility, with several reviews mentioning chrome or multi-color shellac as preferred looks. The technicians tailor finishes to skin tone, nail length, and lifestyle, ensuring durable color that lasts beyond a single week. This emphasis on long-lasting shine aligns with the salon’s goal of combining fashion-forward style with reliable upkeep.

What is the ambiance like at Surprise Nails?

Patrons describe the ambiance at Surprise Nails as welcoming and relaxing, with a clean setting and parking ease nearby. The space is frequently labeled as a convenient, friendly stop in Guildford, where guests can enjoy a moment of self-care while technicians attend to trends and details. A handful of reviews mention comfortable chairs and a calm environment, reinforcing the impression of a place that prioritizes a pleasant, low-stress visit for nail care.

Which areas does Surprise Nails serve, and is it convenient for Surrey residents?

Surprise Nails serves clients in Guildford and the greater Surrey area, with a focus on Fraser Heights residents seeking convenient access to trendy nail services. The Guildford address places it within a short drive for many nearby shoppers and professionals, while the team adapts styles to local preferences. Regulars appreciate the balance of modern techniques, reasonable pricing, and a welcoming neighborhood vibe that makes salon visits a predictable choice.

What should new customers expect when visiting Surprise Nails?

New customers can expect a straightforward, friendly experience with a focus on nail health and presentable results. The team uses high-quality products, communicates treatment plans, and explains care instructions after each service. Guests typically experience efficient appointments with attention to nail shaping and cuticle care, and are encouraged to share style goals. The overall impression is consistent with positive long-term relationships, evidenced by returning clients and appreciation for updated amenities and supportive staff in Guildford.