Pacific Ocean Wellness | Pow! in Guildford Surrey - Gomystyle | Discover & Book Beauty and Wellness Services Near You

Services/Products

Massage Parlour

Deep Tissue Massage

Pacific Ocean Wellness | Pow!

$60

Unverified Business

Hot Stone Massage

Pacific Ocean Wellness | Pow!

$90

Unverified Business

Aromatherapy Massage

Pacific Ocean Wellness | Pow!

$75

Unverified Business

Swedish Massage

Pacific Ocean Wellness | Pow!

$70

Unverified Business

Pregnancy Massage

Pacific Ocean Wellness | Pow!

$85

Unverified Business

Classic Massage

Pacific Ocean Wellness | Pow!

$100

Unverified Business

Therapeutic Massage

Pacific Ocean Wellness | Pow!

$100

Unverified Business

Reflexology

Pacific Ocean Wellness | Pow!

$100

Unverified Business

Sports Massage

Pacific Ocean Wellness | Pow!

$100

Unverified Business

Trigger-Point-Therapy

Pacific Ocean Wellness | Pow!

$100

Unverified Business

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Reviews (194)

Best Massage Ever!
Many people do massages, but today I booked an appointment for a hot stone massage, and it was truly exceptional. They covered the full time and even charged less compared to others. The massage I had today was done by Lee hands and felt amazing — one of the best massage therapists I’ve ever had. From now on, I’m definitely coming here permanently for my massages!

11 months ago

Rimpal Kaur

Google Review

(5)

I had a wonderful massage experience at Pacific Wellness Ocean, and it was exactly what I needed! From the moment I walked in, the environment felt calm, clean, and peaceful. The staff was welcoming and professional, and made sure I was comfortable throughout the session.

The massage itself was absolutely amazing – the therapist was skilled, attentive, and really focused on relieving tension and stress. I left feeling relaxed, refreshed, and completely recharged.

Highly recommend Pacific Wellness Ocean to anyone looking for a quality massage and a peaceful wellness experience. I’ll definitely be coming back!

12 months ago

Natasha Beng

Google Review

(2)

I usually visit this massage place with my partner, and we’ve had good experiences in the past. My partner’s massage was fine this time too. However, mine was not up to the mark. In the middle of the session, they switched the masseuse without informing me, and the new girl clearly had no idea what to do next. She didn’t ask about pressure preferences or which areas to focus on — it felt rushed and unprofessional. Really disappointed this time, especially considering how regularly we come here. Hope they improve their service and communication.

1 year ago

tanvir gill

Google Review

(1)

NEVER GO TO THIS PLACE. I WAS INSULTED SO BAD. I am not the one to leave a review for anyone if it’s bad or not. I booked an appointment to get a lymphatic massage & I confirmed with the receptionist 3 times. I was taken to the room. I confirmed with the masseuse once they started the massage If it’s a lymphatic massage and they confirmed yes. I have gotten a lymphatic massage done once before. I was given the wrong massage. I realized close to the end and I walked to the receptionist to confirm that I was given a wrong massage and she acknowledged and said “ oh I am so sorry I am a new employee and didn’t understand & we gave you a wrong service and asked me to come back the next day for a lymphatic massage and said no worries we won’t charge for the massage and didn’t ask me for payment before I left and I came back the next day and was asked to go to the room and once I was ready for the massage this Asian lady came in and was on the phone with the owner “no massage today “ and I was so confused and she accused of lying and leaving without paying yesterday after several instances of explaining, she still kept accusing me and kept repeating “ no massage today “ and told me I have to pay for yesterdays massage. I communicated over and over again I don’t mind paying for todays massage the service I asked for. They opened the door in middle of me changing while customers were outside. I felt so VIOLATED. I told her to close the door. She laughed. I had left my watch at the massage place yesterday she threatened “I am not giving your watch back until you pay for the massage “. I was willing to pay for the right massage which I communicated again and again. I am an employee myself, and I understand being compensated for your job but I was literally violated & humiliated. She was laughing the whole time and kept calling me a lair. I felt so harassed and humiliated by the owner & employee. The owner was super rude over the phone. Never would recommend this place unless you wanna feel violated. They know nothing about customer service. The lady at the receptions always asking for extra tips.

1 year ago

Sukhman Jabbal

Google Review

(1)

My recent visit to Pacific Ocean was ridiculous. The staff was very unprofessional. They use their elbows for massage which was not at all relaxing but painful I pointed her out twice not to do so , but she didn’t understand English . The environment was very horrible there was no ventilation the room was so steamy . It is just waste of time and money I would recommend everyone not to visit here they force for the tips as well .

11 months ago

‹ ›

jaskaran purewal

Google Review

(5)

11 months ago

Rimpal Kaur

Google Review

(5)

12 months ago

Natasha Beng

Google Review

(2)

1 year ago

tanvir gill

Google Review

(1)

1 year ago

Sukhman Jabbal

Google Review

(1)

11 months ago

‹ ›

Frequently asked questions

Have something to know? Check here if you have any questions about us.

What makes Pacific Ocean Wellness a good choice for massage therapy?

Customers describe a calming, professional atmosphere at Pacific Ocean Wellness, with therapists who are attentive and skilled at easing muscle tension. Reviewers highlight personalized treatments aimed at relaxation and rejuvenation, including popular services like hot stone massages. The clinic is noted for a clean, peaceful setting and staff that focus on comfort, ensuring sessions address individual needs. While experiences vary, many find genuine value in the experienced team and thoughtfully designed sessions that promote well-being.

Do therapists tailor massages to individual preferences?

According to several reviewers, sessions are tailored to address individual needs, with therapists focusing on pressure preferences and targeted areas to relieve tension. Positive feedback points to attentive, skilled practitioners who adapt techniques to comfort and goals, such as relaxation or relief from sore muscles. However, some experiences report inconsistency when changes in staff occurred or when communication did not clearly confirm the service type, underscoring the importance of clarifying preferences before starting.

What should first-time visitors expect regarding the environment and service?

First-time guests commonly encounter a calm, clean, and peaceful environment, with welcoming staff and therapists who aim to put clients at ease from the moment of arrival. The experience is described as relaxing overall, with skilled practitioners addressing tension and offering comfortable sessions. Some reviews advise clear communication about desired services and pressure levels, as occasional language or onboarding gaps have been reported, so guests are encouraged to confirm treatment type and expectations prior to the session.

Have there been concerns or issues to be aware of?

Several reviews highlight situations where expectations did not align with the delivered service, including instances of incorrect massage types, abrupt changes in staff, and perceived pressure regarding tipping. Privacy and comfort concerns were also raised in some accounts. These experiences underscore the importance of clearly confirming the chosen service, duration, and therapist at the start, as well as communicating preferences for pressure and focus areas to help minimize misunderstandings and ensure sessions meet individual expectations.

What massage modalities are commonly available?

Based on client feedback, the spa offers a range of modalities including hot stone therapy and targeted bodywork, suitable for deep relaxation and tension relief. Visitors note options for full-body sessions and specialty treatments documented in reviews. To maximize satisfaction, clients are advised to discuss goals (relaxation, circulation, or soreness) and preferred pressure with the therapist before the session, ensuring the chosen modality aligns with comfort levels and therapeutic aims.

How transparent is pricing and tipping?

Pricing and tipping practices appear to vary by encounter, with some guests reporting fair value and lower rates compared to other providers, while others describe pressure to tip or inconsistent expectations. To help with planning, guests should confirm the service price and tipping norms before starting, and review the final charges after the session. Clear upfront communication minimizes confusion and supports a smoother experience consistent with client expectations.

How does the wellness center ensure safety, cleanliness, and comfort?

Safety and comfort are emphasized, with reviewers noting a clean and peaceful setting and therapists who prioritize client well-being. The environment is described as inviting and professional, promoting relaxation during sessions. Staff are portrayed as attentive and focused on maintaining a comfortable temperature, privacy, and proper draping. For ongoing assurance, guests can communicate safety or medical concerns prior to treatment to ensure appropriate accommodations and adherence to personal needs.

What should guests do if there is a problem after a visit?

When concerns arise after a visit, it is advised to address them directly with the clinic’s front desk or management, describing what happened and the preferred resolution. Documented instances suggest that discussing miscommunications, service type, or pressure levels promptly can lead to adjustments, refunds, or courtesy reschedules. Taking notes about the date, therapist, and service will aid the review process and help ensure future sessions align with expectations.

Is there anything unique about the Guildford location?

The Guildford location provides convenient access within the Surrey area, with easy parking and a welcoming, discreet treatment space. Reviews suggest a focus on comfort and personalized care in a quiet retreat from daily bustle, suitable for a restorative break. Visitors should plan for arrival a few minutes early to settle in, and to communicate any accessibility needs. The neighborhood context adds to the appeal for locals seeking consistent, professional massage therapy.

How can reviews help new clients decide whether to visit?

Review summaries indicate that potential clients can gauge service quality by weighing consistently praised elements like a calm atmosphere, skilled therapists, and relaxation outcomes against reports of miscommunication or service mismatches. The mixed feedback suggests that clear communication of goals and early confirmation of service details improves satisfaction. Reading multiple perspectives helps set realistic expectations, while trying a consultation or single session can determine whether the setting matches personal preferences.