Icy Nails & Spa in Marlborough NE Calgary

Services/Products

Nail Salon

French Manicure

Icy Nails & Spa

$100

Unverified Business

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Reviews (81)

My mom and I had such a great experience getting a pedicure here! The salon was clean, relaxing, and had a really calming vibe. The staff were friendly and professional, and they took their time to make sure everything was done perfectly. My feet feel amazing and my nails look flawless — smooth, shaped just right, and the polish is stunning. I really appreciated the attention to detail and how comfortable they made me feel the whole time. We will definitely be coming back!

11 months ago

Urooj Alam

Google Review

(5)

I got my nails from here first time and she did such a good job! You can see how nice and natural they seem in the photo. The girl who removed them kind of over did it on my index which was already hurting. I keep flipping this nail and my middle as they have been filed too skinny. Other than that, they are great!

9 months ago

hina Arif

Google Review

(3)

I got services for deep cleaning, menicure pedicure and for eyebrows waxing. Wax experience was terrible, the girl was in hurry. She pulled my skin so roughly, that i felt burn and itchiness. After some days it started peeling off.
Rest of the services were good.

9 months ago

Dina Ahmad

Google Review

(1)

I’ve been coming to this salon for over a year now. In the beginning, the staff were really sweet and made you feel welcome, which kept me coming back and even recommending them to friends and family.

Unfortunately, I’m leaving this review because of several disappointing experiences.

Most recently, I had my nails done and the color changed from pink to purple within a day. The application was streaky and bubbly. I called to have it fixed during my lash appointment, and when I went in, they charged me for a color change — even though the poor application was clearly their mistake.

On top of that, they were promoting 25% off lashes, which was never applied to my bill when I paid.

A few months ago, I went in for a simple color change and was placed with a new technician who was clearly still in training. She completely ruined my nails. When I mentioned to another staff member that I only wanted a color change (as I planned to remove them shortly after), she began yelling at me — for no reason.

I’m really disappointed because I enjoyed coming here and felt comfortable before. Unfortunately, it feels like it’s become more about money than taking care of loyal customers.

9 months ago

Mindee Gilmore

Google Review

(1)

Terrible place I do not recommend I went in for an acrylic fill left with acrylic stuck to my cuticles and all around my nails I was so disgusted I made an excuse and left before she polished my nails now my fingers are red and inflamed because of the acrylic left stuck on them. What a waste of $40

Response to Owner:

It was definitely your shop and I was a walk- in on Saturday May 10th at approx 2pm sat in the 3rd chair for acrylicfill. The pictures attached we're taken immediately after I left your shop and got into my vehicle before I left the parking lot. The nsil technician was about to polish them and in fact put a base coat on with my nails looking like that with acrylic all the way around my cuticles. I would never recommend somebody to go to a place that thinks that that is how Nails should look. It cost me another $40 to have them fixed.

10 months ago

‹ ›

Brii Taggart

Google Review

(5)

11 months ago

Urooj Alam

Google Review

(5)

9 months ago

hina Arif

Google Review

(3)

9 months ago

Dina Ahmad

Google Review

(1)

9 months ago

Mindee Gilmore

Google Review

(1)

10 months ago

‹ ›

Frequently asked questions

Have something to know? Check here if you have any questions about us.

What services does Icy Nails & Spa offer in Marlborough?

Icy Nails & Spa offers a full range of nail care and spa services in Marlborough, Calgary. The menu typically includes manicures, pedicures, deep-cleaning treatments, waxing, and deluxe spa packages designed for relaxation and long-lasting results. The salon emphasizes modern comforts, personalized attention, and a calm atmosphere to help clients look and feel their best. Whether a quick polish refresh or an extensive spa experience, the team aims to deliver consistent results in a welcoming setting.

How would you describe the cleanliness and ambiance at the Marlborough location?

Reviews highlight a clean, relaxing environment at Icy Nails & Spa, with a calming vibe that supports a comfortable visit. The space is described as well-maintained and inviting, reflecting a focus on client relaxation during both basic services and spa experiences. While ambiance is praised, the impression can vary with service quality. Overall, cleanliness and ambience contribute positively to many experiences, especially for guests seeking a soothing treatment in a modern nail salon.

What should customers know about technician experience and customer service?

Experiences with technicians at this location vary, with some clients describing friendly and professional service, while others report inconsistency and training gaps. Reviews note encounters with new technicians and differing outcomes, underscoring the importance of clear guidance and communication. When seeking preferred results, customers are encouraged to request an experienced technician, confirm the scope of work, and address concerns promptly to help ensure a positive, timely experience consistent with the salon’s spa intent.

How does the salon handle color changes and pricing when issues arise?

Color changes and pricing policies appear to be areas where guests should verify details before service. Several reviews reference color changes being billed despite initial issues with application, and reports of promotions not being applied. The takeaway is to confirm any color-change charges, discounts, or lash promotions at checkout, and to ask for a written estimate if multiple services are planned. Transparent communication helps minimize surprises and aligns expectations with the shop’s standard procedures.

What can customers do if there are issues with nail services?

When issues arise, customers are advised to communicate promptly about concerns, request adjustments, and seek a remedy with the technician or manager. Reviews show instances where dissatisfaction led to requests for corrections or refunds, underscoring the importance of timely feedback. Keeping a record of the service and asking for the next-step plan helps guide a fair resolution. The goal is to restore satisfaction while maintaining a respectful, constructive dialogue during visits.

Are brow waxing and other services available at this Marlborough location?

Yes, the Marlborough location extends beyond nails to include brow waxing and related services, expanding convenience for clients seeking multiple treatments in one visit. Reviews reference brow waxing experiences as part of a broader service mix, noting a range of outcomes. Clients are encouraged to communicate sensitivity and comfort levels, allowing technicians to tailor the approach. This broader service offering enhances value for guests seeking an all-in-one spa and nail appointment.

What do customers say about the spa atmosphere and overall experience?

Customer feedback highlights a mix of experiences tied to the spa atmosphere. Some praise the calming vibe, cleanliness, and relaxing sessions that support a positive mood after visits. Others describe inconsistent results or service missteps that dampen the experience. The trend suggests that while the environment can be very appealing, satisfaction often hinges on technician expertise, clear communication, and reliable follow-through on service requests.

How accessible is the location for Calgary residents and what should first-time customers know?

Icy Nails & Spa is located at 920 36 St NE #107 in Calgary, AB, within the Marlborough area, making it accessible to residents and visitors seeking convenient nail care and spa services. First-time guests are advised to arrive early for a consultative intake, share preferences clearly, and request demonstrations of nail shapes or finishes. The establishment emphasizes a welcoming environment and aims to accommodate varying client needs during this appointment.

What should clients expect in terms of price and value?

Clients can expect a range of pricing aligned with manicure, pedicure, and spa packages, with occasional promotions noted in social chatter and reviews. Given mixed experiences with change fees or promos, transparency before service becomes essential. Value tends to come from a combination of service variety, spa-like ambiance, and skilled technicians. Prospective patrons are encouraged to weigh desired outcomes against posted rates and to discuss any budget-related questions before starting a treatment.

How does Icy Nails & Spa address mixed reviews and aim for improvement?

Responsiveness to feedback appears to be a focus, with the salon monitored by client experiences across visits. Admin-friendly guidance suggests addressing concerns promptly, offering clarifications on services, and pursuing corrective measures where needed. The presence of both highly favorable impressions and critical feedback indicates an ongoing effort to balance service quality with client expectations. Visitors may notice renewed attention to standards, clearer pricing, and targeted technician guidance aimed at delivering consistent results.