Golden Phoenix Studio in Guildford Select Quadrant Surrey

Services/Products

Massage Parlour

Deep Tissue Massage

Golden Phoenix Studio

$60

Unverified Business

Hot Stone Massage

Golden Phoenix Studio

$90

Unverified Business

Aromatherapy Massage

Golden Phoenix Studio

$75

Unverified Business

Swedish Massage

Golden Phoenix Studio

$70

Unverified Business

Pregnancy Massage

Golden Phoenix Studio

$85

Unverified Business

Classic Massage

Golden Phoenix Studio

$100

Unverified Business

Therapeutic Massage

Golden Phoenix Studio

$100

Unverified Business

Reflexology

Golden Phoenix Studio

$100

Unverified Business

Sports Massage

Golden Phoenix Studio

$100

Unverified Business

Trigger-Point-Therapy

Golden Phoenix Studio

$100

Unverified Business

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Golden Phoenix Studio

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Reviews (8)

Lee Lavid

Google Review

(5)

Great service. All these reviews are people just trying to ruin their business and should be ashamed.

3 years ago

Henry Bisschop

Google Review

(5)

Nice place friendly staff great massage I got my full hr I asked for never got the lady name tho

3 years ago

maksim Kukarenko

Google Review

(3)

Didn’t get to choose the girls wen I went

4 years ago

DO NOT GO HERE! Bad experience. Recieved a horrible massage. FORCED TO TIP. I was cornered and could not leave until tip was added to payment. Terrible business practices and work ethics! I should have called the cops! I will never step foot on there again and would advise anyone, considering, NOT TO GO! (Zero stars, unfortunately that is not an option).

6 years ago

Sam Reh

Google Review

(1)

Do not try to go to this place, they will rip you off and you will get very bad service

5 years ago

‹ ›

Lee Lavid

Google Review

(5)

Great service. All these reviews are people just trying to ruin their business and should be ashamed.

3 years ago

Henry Bisschop

Google Review

(5)

Nice place friendly staff great massage I got my full hr I asked for never got the lady name tho

3 years ago

maksim Kukarenko

Google Review

(3)

Didn’t get to choose the girls wen I went

4 years ago

radha ramlu

Google Review

(1)

6 years ago

Sam Reh

Google Review

(1)

Do not try to go to this place, they will rip you off and you will get very bad service

5 years ago

‹ ›

Frequently asked questions

Have something to know? Check here if you have any questions about us.

What massage services does Golden Phoenix Studio offer?

Golden Phoenix Studio offers a range of therapeutic massage and wellness services designed to promote relaxation and recovery. Services include Swedish, deep tissue, aromatherapy, hot stone, and pregnancy massage, along with add-on therapies such as reflexology and body contouring where available. Each session is customized to client needs, emphasizing comfort and stress relief. The facility in Guildford in Fraser Heights area provides a tranquil environment to support physical and mental well-being.

Is tipping required or how is it handled?

Golden Phoenix Studio maintains that tipping is discretionary and not mandatory. The policy is clearly communicated at checkout and staff respect client preferences. Historically, some reviews highlighted concerns about tipping expectations; in response, the studio emphasizes transparent pricing and service charges where applicable. Clients are encouraged to discuss any concerns with a staff member prior to or after a session, ensuring a respectful experience that centers on massage quality and client comfort.

What safety and hygiene measures are in place?

Safety and hygiene procedures are prioritized at Golden Phoenix Studio to create a clean and calming environment in Guildford. Procedures include thoroughly sanitizing treatment rooms between clients, using fresh linens, and adhering to professional sanitation guidelines. Therapists maintain licensed credentials and follow established protocol for hand hygiene and equipment cleanliness. The studio also keeps private treatment spaces, ensuring client confidentiality and comfort, with ongoing staff training to support consistent, high-quality wellness experiences.

How can bookings be made and what is the cancellation policy?

Bookings at Golden Phoenix Studio can be arranged online or by phone, with availability aligning to the Guildford location and Fraser Heights accessibility. The cancellation policy is designed to be fair and clear, allowing rescheduling without penalty when notice is provided within the stated window. Clients are advised to arrive a few minutes early for check-in, and any late arrivals may affect session length, though staff endeavors to deliver the full service whenever possible.

Do clients get to choose their therapist?

Therapist assignment at Golden Phoenix Studio is based on availability and specific session goals. Clients may note preferences for therapist style or modality, and the studio will strive to honor such requests when feasible. Reviews have reflected mixed experiences regarding therapist choice; the policy emphasizes communication prior to booking to align expectations and ensure that the selected therapist can deliver the requested techniques and optimal relaxation during the session.

What should first-time clients expect during a session?

First-time clients can expect a brief consultation to understand goals, preferred pressure, and any medical considerations. The session focuses on comfort, breathing, and a tailored approach, with therapists explaining techniques before proceeding. A calm facility atmosphere supports relaxation, and clients are invited to pause or adjust at any time. The purpose is to deliver tangible relief while maintaining boundaries and privacy, ensuring a positive introduction to the studio's wellness philosophy.

What are the hours and where is the location?

Golden Phoenix Studio operates within the Guildford area, with convenient access for residents of Fraser Heights and surrounding Surrey neighborhoods. The facility at 102 A Ave provides a tranquil setting designed for ease of arrival. Hours vary by day to accommodate work schedules, with online booking available 24/7. For exact times, clients are encouraged to consult the studio's official listings or contact staff directly for the most current schedule.

Is parking available near the Guildford location?

Parking options near Guildford location include street parking and nearby lots, with signage indicating availability. Public transit routes serve the area, offering convenient access for Fraser Heights residents and other Surrey visitors. The studio's front desk can provide guidance on the nearest parking options and accessibility. For those arriving by bike or foot, the facility is positioned to minimize travel stress and support a relaxed start to every appointment.

Are there packages or wellness programs available?

Wellness packages and gift options are available at Golden Phoenix Studio to support ongoing relaxation and recovery. Bundled sessions may include multiple massage types, aromatherapy add-ons, and follow-up consultations to monitor progress. Gift certificates are popular choices for birthdays or special occasions in Guildford and Fraser Heights communities. The studio can tailor bundles to individual goals, offering a transparent pricing structure and clear delivery timelines to enhance client satisfaction.

How does the studio handle feedback and complaints?

Customer feedback is welcomed as part of a continuous improvement strategy. The studio maintains a formal process for addressing concerns raised through online reviews or direct contact, with responses provided by management and staff. Previous feedback has prompted policy reviews regarding expectations and service clarity, particularly around tipping and therapist selection. The objective is to resolve issues promptly, preserve client trust, and ensure that Fraser Heights and Guildford guests receive consistent, high-quality wellness experiences.