Beauty Mood Spa in Surrey

Services/Products

Massage Parlour

Trigger-Point-Therapy

Beauty Mood Spa

$100

Unverified Business

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Reviews (47)

Really depends on who you get. Some are of course better than others. Mandy is outstanding for example....
And I've never had this forced tipping situation. Everyone seems to be talking about. I tip generously when it's good and they just hand me the terminal and leave it up to me how much I want to tip. A $20 tip is suggested but I've never felt obligated.

12 months ago

james C.

Google Review

(3)

Came here for the first time today, place was fairly clean which is a good thing. I will not be returning however, after reading the reviews I
should have listened, they try and dictate how much tip you
leave. That was a non-starter for me and almost walked out without giving the girl any tip. That is absolutely unacceptable!!!

1 year ago

Vidanshi Tiwari

Google Review

(2)

I have been here so many times. But lately the massage quality has declined. They keep on going inside and outside of rooms all the time in between massage. And full body massage means full body but apparently for them it only means back , arms and back legs thats it . They used to do front legs too but they have stopped now . Its waste to pay that much money for whole body when u only get half done. Even i got facial done and she was barely moving her fingers . They have really gone downhill. And then they ask you for $10 tip per hour this really bugs me . My service was not great i still thought of giving $5 tip but apparently she had already decided $10 tip for herself and gave me remaining.

2 years ago

Chanel Bamford

Google Review

(1)

DO NOT GO HERE! (Won’t let me give 0 star)

Place seemed okay when you first walk in.
Soon as you get into the room it goes all down hill.

VERY Poor massage (even for the pricing $130 for couples massage), no technique at all, and felt like an inconvenience for them and felt rushed.
They talked among themselves while giving us a massage pretty much the entire time. Answered the phone while in the middle of our massage and would stop the massage (no time added for the constant interruptions). One of the lady’s were constantly in and out of the room.
To top everything off and the most unacceptable part of the entire thing was when paying the lady entered the amount on the machine $131.50 I believe it came too. BUT she didn’t stop there. She decided she was going to decide the tip amount and entered it HERSELF before turning the machine to me thinking I would not notice!

She decided a $20 tip each was what she was going to do. This is so unacceptable and SUPER SHADY!

I wonder how many ppl she has done this to hoping they just tap their card and not notice.

I always tip for services even if the quality and or service is poor. But I drew the line there. I did end up leaving not tipping because they is so unacceptable and left such a bad feeling.

WILL NOT BE RETURNING AND SAVE YOURSELF THE HEADACHE IF YOU HAVENT GONE YET.

1 year ago

Dania Anwar

Google Review

(1)

My husband wanted to treat me so he booked a massage for me here, wish he would have read the reviews. I won’t even call it a massage. Went in to relax and came out super disappointed and upset over time and money wasted. There were no massage techniques, the lady didn’t even know how to take out knots so what else could you expect ? My husband does a better job tbh. On top of that they won’t let you leave without tipping them lol. Despite telling her repeatedly that I am not satisfied with the service, she forced the tip out of me. Outrageous.

1 year ago

‹ ›

Emile J.G.

Google Review

(5)

12 months ago

james C.

Google Review

(3)

1 year ago

Vidanshi Tiwari

Google Review

(2)

2 years ago

Chanel Bamford

Google Review

(1)

1 year ago

Dania Anwar

Google Review

(1)

1 year ago

‹ ›

Frequently asked questions

Have something to know? Check here if you have any questions about us.

What should clients expect regarding massage quality at Beauty Mood Spa?

Customer feedback shows mixed experiences regarding massage quality at Beauty Mood Spa. Some reviews describe attentive therapists and relaxing sessions, while others report inconsistency in technique and attention to knots. Interactions during visits, including interruptions and variable room focus, appear to influence outcomes. Potential clients are advised to communicate specific goals before the session and to try different therapists to find a style that aligns with personal needs. This variability underscores the importance of clear expectations and ongoing feedback.

Is tipping expected or handled transparently at this spa?

Review evidence suggests customers encounter concerns about tipping practices during visits. Several accounts describe pressure to tip or tips being added by staff, creating confusion about what is appropriate. The business context is not clearly published, so tipping decisions should reflect service satisfaction independently of any policy. Prospective clients are encouraged to discuss expectations respectfully at check-in and to review receipt details after payment to ensure that gratuity aligns with the level of service received.

Do therapists provide full-body massage as advertised in some sessions?

Review accounts show variability in coverage for full-body sessions. Some clients report back and arms receive attention while other areas are omitted, leading to dissatisfaction with the definition of full-body treatment. Several posts note expectations do not consistently match outcomes. To avoid surprises, clients should confirm the intended scope of a session before booking and request a balanced treatment plan that includes all areas of concern for a comprehensive experience.

How are interruptions during sessions addressed by staff?

Feedback highlights interruptions as a recurring issue in some visits. Reports describe staff making external calls or entering rooms during massage, which can disrupt relaxation and affect perceived value. While some sessions proceed smoothly, others experience inconsistent privacy. Prospective clients may request uninterrupted blocks and set expectations at the outset. The venue could benefit from clearer internal protocols to minimize interruptions, preserving focus and contributing to a more consistently tranquil experience.

What should a customer do if the service does not meet expectations?

First-hand accounts advise voicing concerns promptly to staff while maintaining courtesy. When outcomes fall short, customers commonly request clarification on techniques and seek adjustments in real time. Documentation of the visit, including timing and specific issues, helps communicate needs for future sessions. If satisfaction remains elusive, customer service channels or management can be engaged to discuss remedies, such as a corrective session or alternative therapist, to better align results with expectations.

How does Beauty Mood Spa ensure cleanliness and comfort?

Cleanliness and comfort are mentioned as strengths in some reviews, with attention to a tidy environment and welcoming ambiance. However, other comments point to inconsistencies in room preparation and pace of service. To maintain trust, customers should observe room readiness upon arrival and follow up about any sanitation or comfort concerns. Routine housekeeping and staff training are essential to sustain high standards, support relaxation, and meet expectations for a consistently soothing experience.

What is the typical ambiance and location context of Beauty Mood Spa?

The spa is positioned within Fraser Heights, Surrey, at 19475 Fraser Hwy, which contributes to a tranquil urban retreat. Reviews reflect a generally clean space and a setting chosen for relaxation. Attendees often value the calm atmosphere and quiet rooms, though variability in service can affect overall mood. Prospective visitors should consider traffic patterns and proximity to dining or parking options when planning a visit to maximize comfort.

Should customers expect variability in service between therapists?

Review evidence indicates notable variability between therapists, sometimes described as dependent on the individual staff member. One reviewer singled out a therapist by name as outstanding, while others reported mixed results across visits. This suggests patrons may benefit from trying different therapists to identify a compatible style. Transparent scheduling and therapist selection can help minimize guesswork, enabling a more consistent experience aligned with personal preferences and goals.

What are typical price considerations for services at Beauty Mood Spa?

Pricing appears to be a topic of discussion among reviewers, with mentions of a couples massage around $130 and perceived gaps between cost and value. While some guests feel the price reflects the setting and service, others question whether outcomes meet expectations for that rate. Prospective clients should compare current menu offerings, confirm inclusions, and consider visiting during promotions to evaluate value before committing to longer or higher-cost treatments.

What steps can a new customer take to verify service quality before booking?

New customers are advised to review multiple online opinions, ask about therapist specialties, and request specifics about treatment plans before booking. Verifying credentials, clarifying the scope of the session, and confirming the preferred therapist type can reduce misaligned expectations. Asking about room privacy, interruption policies, and post-session follow-up options further informs decision-making. Taking these proactive steps aligns service choices with personal wellness goals and reduces the chance of dissatisfaction at checkout.